Responsibilities:
+ Responsible for customer account reconciliation of of open receivables
+ Respond to and collaborate with critical customers to resolve overdue balances, attempting to either collect or negotiate payment
+ Research invoice and payment/cash application history on large accounts
+ Ability to perform and oversee tactical tasks performed by third party outsourcer
+ Collaborate with upstream and downstream Order to Cash teams to resolve billing or payment issues and streamline processes
+ Identify opportunities for process improvement and automation
+ Drive end to end process definition and optimization solution implementation
+ Ability to influence leaders across the business / strong business acumen
+ Contribute to technology solution innovation
+ Demonstrate clear understanding of Order to Cash data and processes, including how data impacts the business, how it performs, drives the metrics and reinforces behaviors
+ Ability to analyze large amounts of data
+ Monitor credit and collections reporting and identify trends and actionable insights
Qualifications:
+ Bachelor degree required
+ Minimum 7 years of relevant experience
+ Familiarity with Oracle Fusion, SalesForce, SAP, Excel
+ Excellent verbal and written communication skills
+ Strong techno-functional skills
+ Ability to work independently
+ Strong work ethic with analytical and problem-solving skills
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