Job Description

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands--and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Lead Consultant - Veeva Vault Technical.

Responsible for overall delivery quality and timeliness for managed support services as it related to Veeva Vault (RIM and eTMF). The role requires a blend of technical expertise and functional knowledge.

Responsibilities

• Collaborates closely with Marketing, R&D and Regulatory users to support them on ongoing operations and maintenance, Incident Management, Service Management, Change Request Management, Problem Management
• Monitor and troubleshoot production issues, including access issues, data integrity issues and ensure triage and resolution
• Responsibility for planning, directing, and coordinating activities of the team
• Serve as technical and functional expert on Veeva Vault applications including RIM and eTMF
• Responsible for implementing configuration change requests on lifecycles, workflows, security settings, objects and document types/subtypes
• Provide Veeva administration and operational support including user and security management, hierarchies, roles, data management, workflows and report creation
• Work with business leads to identify new or changing requirements. Translate requests into technical or business process options. Drive prioritization and implementation
• Interface and communicate with client and all key stakeholders regarding deliverables, project status, risk identification / mitigation and issue management.
• Coordinate with Veeva Managed services for Veeva product release and resolution of any major issues in application
• Responsible for risk assessment of changes in all releases across all Veeva application
• Oversee and participate in system and user acceptance testing including IQ/OQ/PQ
• Draft and Lead IT change control process as required for Veeva Vault applications
• Configure and develop custom objects, layouts, reports, Force.com Apex classes, Apex trigger

Qualifications
Minimum qualifications

• Degree (Bachelors or Masters) in Computer/Electrical/Electronics Engineering or other relevant Field.
• Experience in the Pharma industry with Vault support role preferably for a Europe based Pharma
• Technical hands-on expertise on Vault RIM and eTMF administration and configuration is mandatory
• High level understanding of Pharma Marketing business processes
• Certification in Veeva Vault administration is mandatory.
• Good understanding of 21CFR Part 11, regulatory compliance and validation standards
• Excellent written and oral communication skills, good decision-making skills, and time management skills.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .