Job Description

Ready to build the future with AI?

At Genpact, we

don't

just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're

leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how

we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying

cutting-edge

AI solutions, and want to push the boundaries of what's

possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and

cutting-edge

solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role

of

Lead

Consultant

-

Site Reliability Engineers

/L2

In this role,

you will

be responsible for coding,

testing

and delivering high quality deliverables, and should be willing to learn new technologies.

Responsibilities

Accountable for driving and dictating efforts to mitigate and/or restore to normal business operations

Review of Temporary Access requests / Get Access entitlements and grant/revoke as appropriate

Follow documented procedures, and update documentation for resolved issues

Determine

customer experience and assess risk (core vs minor functions, regulatory or reputational)

Determine

incident severity, priority,

impact

and proper escalation protocols

Ensure proper technology teams are engaged and supporting restoral of services

Research and remediate customer/client data issues

If required, request external support from software and/or hardware manufacturers

Utilize tools and data to

assist

in research and determination of root-cause and restoral steps

Ensure proper measures are taken such as batch restarts, routing, splashing,

contingency

or escalation to achieve restoral.

Accountable for High Impact Incident Communications (Status, Restoral Efforts, Customer/Service Impact) to

appropriate technology/business

groups

Drives requirements for Task Automation and tooling.

Provides requirements and oversight of Resiliency Exercise - Chaos Engineering

Responsible for the data content, accuracy, and completeness in the Incident ticket before creation of Problem ticket

Drive "reconvene" efforts to

identify

Granular Root Cause - Sev1 - Sev4 Incidents

Provide critical incident details and restoration efforts to

Problem

Management team (Incident Description, Chronological

timeframes

, Scope of Impact, Triage Participants

and etc.

)

Ensure "known errors" and "repeatable errors" are logged into the "Known Error" database.

Document

standardize processes and playbooks for Incident Management (Enhanced Identification and Restoral)

Conduct Weekly Incident Reviews

Self-Identified-Audit and Compliance issues - identification and remediation

Permit-to-Operate - participation and awareness on complex, highly intrusive, high-risk change activities

Providing personnel whose training, skills, and personal skills are adequate to

think outside the box

Providing personnel who are experienced professionals, or professionals with specific knowledge of the client's implementation or business.

Coordinate events applicable to functional

area

of responsibility.

Level 2 should be able to resolve 95% of the incidents that

come to them

.

Qualifications we

seek

in you!

Minimum Qualifications

BE/B Tech/MCA

Excellent written and verbal communication skills

Basic understanding of Investment Management/financial services domain knowledge

Preferred Qualifications/ Skills

SRE Certified, Java, JavaScript (with

ExtJS

).

Java Spring

Boot,VB

Script, Perl, Service Now

HTML, Angular, Shell Scripting,

UIpath

/Pega Bot scripting PRPC,

React

.

Python, Microservices, C#,

.

Net

,

ETL Informatica, C++,

E

xtjs

.

TypeScript, R-Code, XML/XSLT, SQL, T-SQL, PL/SQL, PHP, VB Script, Microsoft Power Platforms (Power Apps/Power Automate/ Power BI), Autosys, Informatica, BOXI/Crystal Reports, Comet, M

Q.

Unix, Java, Excel, Mainframe, Pager Duty, Apica, Prometheus, Grafana, ITIL.

SQL, Change Management, SDLC, Cloud Fundamentals, Networking Fundamentals, HTML, JIVE, JIRA, Splunk.

Linux/Unix Shell Scripting, Service Now, Informatica, Adobe.

Tableau, Incident & Problem Management

foundation

, Autosys, ESP, Nagios, Comet, MQ.

Cloud Fundamentals (Azure/AWS), Service Now, Pager Duty, Splunk, Prometheus, AppDynamics,

A

pica

,

Nagios, GitHub, SDLC, Jenkins, JIRA, Confluence, ESP,

SQL Server, Snowflake, HVR,

Q

lickView

,

Tableau, Linux, Windows, Postgres, DB2, Sybase, Oracle, Elasticsearch, Neo4J,

H

azelcast

,

Networking Concepts, ITIL, Mainframe, Grafana Loki, Office Suite (Power Point, Excel, Word)

Why join Genpact?

Lead AI-first transformation - Build and scale AI solutions that redefine industries

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training.

JobLead Consultant

Primary LocationIndia-Bangalore

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 17, 2025, 8:56:04 AM

Unposting DateOngoing

Master Skills ListConsulting

Job CategoryFull Time