Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting Applications for the role of Lead Consultant - Service Now Developer
Key Responsibilities
Floor Designer / Space Planner: Designs and optimizes physical space layouts for functionality, aesthetics, and safety (e.g., offices, commercial, industrial). This involves using Computer-Aided Design (CAD) or Building Information Modeling (BIM) software to create detailed diagrams and floor plans, managing space allocation, and planning for moves, adds, and changes (MAC).
Smart Assessment: Utilizes data from Internet of Things (IoT) sensors and connected devices to collect real-time data on space usage, occupancy levels, and environmental conditions (e.g., air quality, temperature). This enables proactive management and data-driven decision-making.
Scripting: Involves using programming languages like SQL, Python, or R to automate data collection/cleaning, perform advanced analysis, or customize software tools. This helps streamline workflows and integrate various systems.
Dashboard and Reporting: Translates complex data into actionable insights using data visualization tools like Power BI or Tableau. This person creates intuitive dashboards and generates reports on key performance indicators (KPIs) such as space utilization, energy consumption, and maintenance backlogs for stakeholders and management.
Integration: Connects various systems (e.g., Building Automation Systems, Energy Management Systems, Human Resources systems, and facility management software) to ensure seamless data flow and a unified view of operations. This often involves using APIs for bi-directional data transfer.
Identify and Evaluate Risks: Systematically identify and evaluate potential hazards and risks affecting the organization across various domains (e.g., information security, finance, health & safety, projects).
Develop Mitigation Strategies: Create and implement robust risk mitigation strategies, action plans, and controls to reduce identified risks.
Conduct Assessments and Audits: Perform regular risk assessments, audits, and analyses, which may involve using specific tools or methodologies (e.g., Job Risk Assessment (JRA) or Job Safety Analysis (JSA).
Ensure Compliance: Monitor and ensure compliance with regulatory requirements, industry standards, and corporate policies.
Report to Management: Prepare comprehensive reports and present risk assessment findings and recommendations to senior management and stakeholders.
Collaborate: Work with various departments (IT, operations, finance, etc.) to address risk management issues and foster a risk-aware culture.
Designing and customizing ServiceNow GRC modules using development tools like JavaScript and Glide. Developers also implement workflows and integrate the GRC platform with other systems.
Qualifications we seek in you!
Minimum Qualifications
Demonstrate prior experience in leading client projects as a technical lead.
Certified System Administrator (CSA)
Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades
Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API's, Service Portal etc...
Excellent communication Skills for client facing roles.
Good management, analytic, problem solving & interpersonal skills
Self-motivated, Positive outlook & result oriented
Key Skills Required
Experience in risk assessment, risk management, audit, or compliance.
Education: A Bachelor's degree in a relevant field such as Finance, Business Administration, or IT is often required.
Certifications: Professional certifications are highly valued, such as:
FRM (Financial Risk Manager)
PRM (Professional Risk Manager)
CRISC (Certified in Risk and Information Systems Control)
CISA (Certified Information Systems Auditor)
CIA (Certified Internal Auditor)
Technical Skills: Strong analytical and problem-solving skills, knowledge of cybersecurity frameworks (for IT risk roles), and experience with GRC tools like ServiceNow GRC are often necessary.
Experience in ServiceNow development, with a portion focused on GRC/IRM implementation. Expertise in GRC/IRM components and strong technical skills are essential.
Soft Skills: Excellent communication, presentation, and interpersonal skills are essential for collaborating with different departments and presenting findings to leadership.
Why join Genpact?
Lead AI-first transformation - Build and scale AI solutions that redefine industries
Make an impact - Drive change for global enterprises and solve business challenges that matter
Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required