Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Lead Consultant, Salesforce Developer- Data CloudIn this role you will be responsible for designing, developing, and implementing solutions using Data Cloud and Salesforce OMS primarily. Salesforce Developer with a strong understanding of Agentforce and hands on development experience of Data Cloud.
Responsibilities:
Data Cloud Development (Essential):

• Design and implement data pipelines to ingest, transform, and load data into Data Cloud.
• Develop data models and data flows to enable advanced analytics and insights.
• Create data visualizations and dashboards to communicate data-driven insights.
• Integrate machine learning and AI models into Data Cloud to enhance data analysis and prediction.

Agentforce Development (good to have):

• Design, develop, and deploy Agentforce agents to automate tasks and improve customer service efficiency.
• Experience in writing complex and multi-step Prompt Builder steps and flows
• Implement complex Agentforce orchestration flows to automate multi-step processes.
• Integrate Agentforce with Data Cloud, OMS, Service Cloud, Experience Cloud and other relevant systems both internal Salesforce systems and external platforms
• Train and support users on Agentforce best practices.
• Optimize Agentforce agents for performance and scalability.
• Monitor Agentforce agents for errors and performance issues and implement corrective actions.

Minimum Qualification:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Proven experience in cloud data engineering or a similar role.
• Strong knowledge of cloud platforms such as AWS, Azure, or Google Cloud.
• Proficiency in programming languages such as Python, Java, or Scala.
• Experience with data modeling, ETL processes, and data warehousing.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.