Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for

clients

. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and

expertise

in data, technology, and AI.

Inviting applications for the role of

Lead

Consultant - Production Support L1 & L2-

.net

/Azure

In this role, you will

be responsible for

application production support.

Responsibilities

L1 Support:

Incident monitoring, Incident triage, Incident management, monitoring batch jobs

SOP-based troubleshooting and resolution

User Assistance: provide technical support to users, helping them navigate and use business systems applications effectively.

Problem Management - Post Incident Review, Root Cause Analysis

Incident and Application Reporting

Post implementation validation, Application health check - Ready for business, close of business check points/validations

Documentation: document issues and solutions to build a knowledge base for future reference

L2 Support

Applications and Batch Issues Resolution with advance troubleshooting.

Apply approved Data fixes

Ensuring

timely

updates and communication with stakeholders

Problem Management - Post Incident Review, Root Cause Analysis

Proactive Incident Resolution

Operation readiness - Monitoring process is in place to capture incidents or alerts, SOPs are updated

, escalation

process is defined and updated.

Qualifications we

seek

in you!

Minimum Qualifications / Skills

B. Tech. / M. Tech. / MCA/ MBA (IT).

Prior exp of working on tickets, application batch fail & trouble support

Preferred Qualifications/ Skills

Application Troubleshooting

Diagnosing and resolving issues within software applications by analyzing logs, error messages, and user reports.

Application builds in Microsoft .NET Platform - Web and Batch job execution and Python. Certain third-party applications which are SAAS / PAAS

solution

.

E.g.

Control-M job schedular. Go Anywhere used for SFTP connectivity purpose

Incident Management

Identifying

, addressing, and preventing incidents to

maintain

stability.

System Monitoring

Using tools to

monitor

performance and detect anomalies

.

Database Management

Knowledge of SQL and database management systems to troubleshoot and

optimize

database-related issues. Must have Microsoft SQL Server. Good to have - Azure SQL server, Oracle db.

Scripting and Automation

Proficiency

in scripting languages to automate tasks

.

Data Analysis

Using tools like Excel, Tableau, or Power BI to analyze and visualize financial

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and

integrity, customer focus, and innovation. Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training

.

JobLead Consultant

Primary LocationIndia-Pune

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJun 25, 2025, 4:14:40 AM

Unposting DateOngoing

Master Skills ListConsulting

Job CategoryFull Time