Job Description

Ready to build the future with AI?

At Genpact, we

don't

just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and

we're

leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how

we're

scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying

cutting-edge

AI solutions, and want to push the boundaries of

what's

possible, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and

cutting-edge solutions -

we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Lead Consultant

-

Messaging Engineer

In this role,

you

will

assist

in supporting the email environment for staff around the world.

You

will

participate

in maintenance and implementation of all aspects of Microsoft Exchange and Exchange related technologies throughout the firm

.

Responsibilities

Assist

with management and maintenance of Microsoft Exchange in a hybrid on premcloud environment

Troubleshooting / resolution of escalated Exchange issues

Assisting

in engineering mail connectivity solutions

Assisting

in

integration

with third party Exchange related software

Management of distribution group automation solutions

Management of Mimecast email gateway security solution

Working knowledge of Microsoft 365 suite of products

Working knowledge of various other IT practices including Active Directory, networking, Windows servers, and DNS

Review and document processes related to Exchange services

Minimum Qualifications

Certification and experience in enterprise IT operational standards

Ability to effectively

analyze

complex messaging issues for resolution

Bachelor's Degree preferred

Sound understanding of Microsoft Exchange in an enterprise environment

E

xperience

supporting an Exchange environment

A

wareness of Exchange, DNS, AD, and M365 services.

Ability to

work

independently

and with the team.

Preferred Skills

Ability and willingness to work in a 24

7365 environment

Excellent communication skills

Exchange system engineering experience

Understanding of PowerShell in a hybrid Exchange environment

Excellent troubleshooting and problem-solving skills

Experience using an IT incident management solution (Service Now)

Working on escalated tickets for the Messaging Engineering team

Troubleshooting application

integration with Exchange

Creating documentation / diagrams for various Exchange related services

Solution designing for Exchange

Troubleshooting Exchange routing

Working with Edge Gateway (Mimecast)

Following enterprise Exchange best practice and advising

Why join Genpact?

Lead AI-first transformation

- Build and scale AI solutions that redefine industries

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best

- Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI

- Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's

build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by

applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to pay to participate

in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobLead Consultant

Primary LocationIndia-Hyderabad

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingAug 18, 2025, 7:43:54 AM

Unposting DateOngoing

Master Skills ListConsulting

Job CategoryFull Time