Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .
Inviting applications for the role of Lead Consultant - Mac JAMF Administrator
We are seeking a highly skilled and experienced ServiceNow Technical Lead to lead the design, development, and implementation of automation solutions across our organization. This role requires deep technical expertise, strategic thinking, and the ability to collaborate with cross-functional teams to drive efficiency and innovation.
Responsibilities
We are seeking an experienced Mac Administrator to manage, maintain, and support our macOS environment across the enterprise. The ideal candidate will have strong expertise in Mac management, JAMF administration, and a solid understanding of IT service management practices aligned with ITIL standards. The candidate will play a key role in ensuring a secure, stable, and efficient end-user computing experience for macOS users.
Manage and administer Mac endpoints across the organization, ensuring consistent configuration, security, and performance.
Deploy, configure, and maintain devices through JAMF Pro, including policies, profiles, and patch management.
Perform software packaging, deployment, and updates for macOS applications.
Troubleshoot and resolve issues related to macOS, JAMF, and enterprise integrations (network, authentication, etc.).
Support user onboarding/offboarding and ensure compliance with IT security standards.
Collaborate with IT operations, security, and infrastructure teams to enhance endpoint management capabilities.
Create and maintain documentation for configurations, processes, and troubleshooting steps.
Contribute to automation and process improvement initiatives within the Mac management domain.
Provide input into ITIL-aligned processes such as incident, problem, and change management.
Qualifications we seek in you!
Minimum Qualifications
Relevant year of experience in Mac administration and support in enterprise environments.
Strong hands-on experience with JAMF Pro (configuration profiles, policies, patch management, scripting).
Proficiency in macOS troubleshooting, deployment, and lifecycle management.
Familiarity with Active Directory, Azure AD, MDM, and enterprise security integrations.
Working knowledge of ITIL processes (Incident, Problem, Change Management).
Strong analytical, documentation, and communication skills.

JAMF 100 or higher certification (advantageous).
ITIL Foundation Certification (preferred).
Preferred Qualifications/ Skills
Strong leadership and team facilitation abilities
Excellent time management and task prioritization
Focused on driving continuous improvement and automation
Collaborative, transparent, and proactive communicator
Ability to balance technical depth with business context
Why join Genpact?

• Lead AI-first transformation - Build and scale AI solutions that redefine industries

• Make an impact - Drive change for global enterprises and solve business challenges that matter

• Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build

• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required