Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .
Inviting applications for the role of Lead Consultant IT WPS M365 & Collaboration Tools Administrator
We are seeking a highly skilled and experienced M365 & Collaboration Tools Administrator who can the design, development, and implementation of automation solutions across our organization. This role requires deep technical expertise, strategic thinking, and the ability to collaborate with cross-functional teams to drive efficiency and innovation.
Responsibilities
Administer and maintain the Microsoft 365 environment, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and Power Platform.
Oversee governance, permissions, and lifecycle management for collaboration sites, Teams, and groups.
Configure and manage security, compliance, and retention policies within M365.
Manage Exchange Online mail flow, distribution groups, shared mailboxes, and related configurations.
Support and maintain Microsoft Teams--channels, policies, templates, and integrations with other M365 services.
Administer and configure SharePoint Online sites (communication, team, and hub sites), ensuring best practices in design and permissions.
Monitor service health, troubleshoot issues, and liaise with Microsoft support as needed.
Automate repetitive administrative tasks using PowerShell scripting or Power Automate.
Collaborate with infrastructure, security, and end-user computing teams to ensure consistent and secure collaboration environments.
Drive user adoption and provide training/support for collaboration tools and new features.
Strong knowledge of Windows OS, Active Directory, and Group Policy.
Experience with Microsoft Endpoint Manager (Intune) and SCCM.
Advanced PowerShell scripting for automation and security tasks.
Familiarity with endpoint security tools (Defender for Endpoint, EDR solutions).
Understanding of Zero Trust principles and compliance frameworks.
Excellent troubleshooting and problem-solving skills.
Minimum Qualifications
Relevant years of experience in Microsoft 365 administration and collaboration tools management.
Strong technical expertise in:
o Exchange Online (mail flow, hybrid setup, migration, policies)
o SharePoint Online (site management, permissions, governance)
o Microsoft Teams (configuration, policies, lifecycle management)
o OneDrive for Business and file sharing governance
Working knowledge of PowerShell scripting for automation and reporting.
Familiarity with Power Platform (Power Automate, Power Apps) is desirable.
Strong understanding of security and compliance features in M365 (DLP, retention, auditing, eDiscovery).
Experience with Active Directory / Azure AD integration and identity management.
Excellent problem-solving, communication, and documentation skills.
Microsoft Certified: Modern Desktop Administrator Associate or
Microsoft 365 Certified: Messaging Administrator / Teams Administrator / Collaboration Engineer
ITIL Foundation Certification (preferred)
Microsoft Certifications (e.g., MS-700, MS-900, SharePoint/M365 Admin Associate) are a plus.
Experience in working with backup and restore tools.
Prior involvement in upgrade planning and rollout for Teams or SharePoint solutions.
Strong leadership and team facilitation abilities
Excellent time management and task prioritization
Focused on driving continuous improvement and automation
Collaborative, transparent, and proactive communicator
Ability to balance technical depth with business context
Why join Genpact?

• Lead AI-first transformation - Build and scale AI solutions that redefine industries

• Make an impact - Drive change for global enterprises and solve business challenges that matter

• Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build

• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required