Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .
Inviting applications for the role of Lead Consultant - Java Application Production Support
In this role, coordinating with end users fully in French and perform basic troubleshooting to identify the exact issue and work toward technical resolution within the defined SLA.
Responsibilities
Supporting, Troubleshooting & as needed fixing, enhancing business Applications.
Perform the below activities in close collaboration with geographically distributed Genpact teams & manage the client stakeholders.
Providing Application production support for Genpact scope for TWS (IBM Tivoli Work scheduler) applications & meet the Service commitments (SLA, KPIs) that are part of the agreed contract between Genpact & the client.
Maintain proper integration between CIMNET and the ERP system, TWS IBM Tivoli, other Genpact scope applications & track the data flow between these systems to ensure production data is properly captured in the database on time.
Learn, follow the agreed processes to the T.
Resolve all L2/L3 level issues and perform regular health check of the applications, maintain SLA in resolving the tickets.
Contribute to Problem management and Change Management including but not limited to bug fix and DR activity.
Engage in Application Enhancement activities wherever required & agreed by Genpact management.
Contribute to Knowledge Management practices (KBAs/SOPs) including building reusable documents on Bug Fixes, redundant issues, Database and Server migration activities etc.
On a need basis, get cross-trained on other Genpact scope France applications & contribute including but not limited to being a backup.
Install required Application software for new employees/on new devices in the factory.
Contribute to environment & application upgrade/patching activities - testing of applicable applications including but not limited to shopfloor applications.
Contribute-to preparation & participate in weekly meetings with the clients to provide updates for his & his team's work.
Take part in the Onsite + Offshore Daily stand up to discuss open challenges and issues with the applications and plan to solve them within the defined SLAs.
Contribute to proactively identifying, communicating, implementing service improvements.
Continuous learning & adopt to the requirements of the business.
Be open to work with both French & English-speaking teams and stake holders.
Qualifications we seek in you!
Minimum Qualifications
B.E./ B. Tech/ MCA or equivalent
Preferred Qualifications/ Skills
Candidate should be an experienced TWS (IBM Tivoli Work scheduler) domain and technical expert.
Good Knowledge in VB6, Java, ASP.net, AWS, IBM Tivoli.
Hands on experience in command-line interface for Unix/Linux environment and managing Linux/Unix and Windows servers.
Strong understanding of RDBMS concepts.
Good knowledge on SQL Server, Oracle DB.
Basic knowledge of GIT.
Good knowledge on HTML, CSS, JavaScript, jQuery,
Ability to communicate effectively in English and should have strong customer focus
Strong have written and verbal communication skills
Flexible to work during European shift hours
Flexible to work during weekends/off-shift hours on ad-hoc basis for patching/migration/upgrade activity
Willingness to learn all the technology required at work
Should be able to handle Business users call, manage & mentor team.
Ability to learn and apply new processes and tools.
Technical understanding of products/services and/or ecosystem being supported.
Why join Genpact?
Lead AI-first transformation - Build and scale AI solutions that redefine industries
Make an impact - Drive change for global enterprises and solve business challenges that matter
Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required