Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Lead Consultant - File Maker Support Engineer
In this role, the candidate is supposed to possess deep expertise in Supporting Applications using File maker .
Responsibilities:
1. Development (building & Improving Apps)
o The Support group:
1. Designs and builds applications using FileMaker
2. Gets requirements from Creative Circle's business analyst team
3. Handles both UI/UX design (how the app looks and works) and back-end logic (how data flows)
4. Works with other teams like .NET and Cyrus teams whenever integration is needed
o Even though CircleView is in "maintenance mode" due to Cyrus replacing some functionality, updates still happen because business processes keep evolving
2. Deployment (Releasing Updates Safely)
o All application updates are controlled by SOx compliance (strict auditing rules).
o The Support Group:
1. Works closely with business analysts, infrastructure, and .NET teams when releasing updates
2. Makes sure deployments happen outside business hours to avoid impact.
3. Uses detailed checklists so every change is tracked for audits.
4. Sometimes updates are done manually across 26 servers, and sometimes via automated cloning tools
o This ensures stability and compliance.
3. Support (Helping Users & Maintaining Servers)
o The Support Group provides ongoing support through Teams and Email.
o They handle:
1. Application issues
2. Data or integration problems
3. Server monitoring
4. Routine maintenance
o Basically, anything related to FileMaker apps
Qualifications we seek in you!
Minimum qualifications

• Bachelor's degree in business information systems (IS), computer science or related field, or equivalent-related IT experience

Preferred Skills:

• Experience in SaaS platforms or the home/field service industries.
• Knowledge of payments processing systems and security best practices
• Exposure to legacy modernization projects and domain-driven design.
• Excellent verbal and written communication skills.

Why join Genpact?

• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required