Job Description

Ready to build the future with AI?

At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn,

X,

YouTube, and

Facebook.

Inviting applications for the role

Lead Consultant -

Dynamics 365 Technical Developer

We are seeking an experienced

Dynamics 365 Technical Developer

to provide

L2/L3 support, system administration, and DevOps

services for Microsoft Dynamics 365 Finance & Operations (F&O) and related components. The role requires a strong understanding of

ERP technical architecture

,

Azure DevOps pipelines

,

system performance monitoring

, and

environment management

across DEV, UAT, and PROD instances.

Responsibilities

This position involves working closely with functional consultants, solution architects, and client IT teams to ensure

system stability, performance optimization, and continuous delivery

within a managed services framework.

Technical Support (L2/L3)

Provide advanced technical troubleshooting and resolution for issues escalated from L1 and functional teams.

Diagnose and resolve issues in

X++ code

, integrations, data entities, batch jobs, and system performance.

Perform

root cause analysis (RCA)

for recurring incidents and implement permanent fixes.

Manage and maintain integrations with external systems (via Data Management Framework, Azure Logic Apps, Power Automate, APIs, etc.).

2. System Administration & Environment Management

Coordinate with

Microsoft

for service requests and environment-related activities.

Monitor

batch

jobs, alerts, system performance metrics

, and database health.

Handle

user access management

, security roles, and audit compliance activities.

3. DevOps & Release Management

Design, implement, and maintain

Azure DevOps CI/CD pipelines

for build, deploy, and release automation.

Manage

code branching, merge, and version control

in Azure DevOps repositories.

Coordinate build validations and code deployments across multiple environments (DEV UAT PROD).

Ensure

adherence to release governance, quality gates, and deployment documentation

.

4. Continuous Improvement & Optimization

Work on

performance tuning

,

code refactoring

, and

data cleanup activities

.

Collaborate with functional teams to implement system enhancements and automation solutions.

Identify opportunities for optimization using

Power Platform (Power Automate, Power Apps)

and Azure services.

Qualifications we seek in

you !

Minimum Qualifications:

Strong experience as a Technical Developer or Technical Support Engineer in Dynamics 365 Finance & Operations (or AX 2012).

Strong expertise in

X++ development, extensions, AOT, data entities, and integrations

.

Hands-on experience with

Azure DevOps (Pipelines, Repos, Boards)

and

D365 LCS environment management

.

Good knowledge of

D365 System Administration

,

Batch job monitoring

,

User and Role management

, and

Database performance checks

.

Understanding of

data migration

,

Logic Apps middleware, Power Platform integrations

, and

API-based connectivity

.

Experience in

CI/CD pipeline setup and release automation

for Dynamics 365.

Familiarity with

SQL Server, Azure Cloud Services, and Application Insights

.

Strong problem-solving and analytical skills with a focus on incident prevention and system reliability.

Preferred Qualifications:

Microsoft Certified:

Dynamics 365 Finance & Operations Apps Developer Associate

.

Experience in

Managed Services or AMS model

for global ERP environments.

Exposure to

Power BI

,

Fabric

, or

Azure Data Lake integrations

.

Basic scripting knowledge in

PowerShell

or

Python

for automation.

Soft Skills:

Strong communication and coordination skills with multi-functional and client teams.

Ability to work in a

24x7 support environment

(on-call rotation may apply).

Proactive mindset with ownership of incident resolution and improvement initiatives.

Strong documentation discipline and adherence to support SLAs and ITIL practices.

Education:

Bachelor's degree in Computer Science

, Information Systems, or related field (or equivalent experience) preferred.

Why join Genpact?

Lead AI-first transformation - Build and scale AI solutions that redefine industries

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything

we build

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobLead Consultant


Primary LocationIndia-Noida


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingDec 9, 2025, 2:38:18 AM


Unposting DateOngoing


Master Skills ListConsulting


Job CategoryFull Time