Job Description

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. Welcome to the relentless pursuit of better. Inviting applications for the role of Lead Consultant - .Net Developer Responsibilities SME / Managerial level support for BPM (.Net) related applications Ensuring services are delivered in line with the agreed service level targets. Provide escalation point and give focus to addressing possible service delivery issues. Identify and facilitate delivery of service improvements. Ability to communicate effectively across complex and diverse group of stake holders Should possess significant experience of delivery, operational business/IT support services in a highly integrated multi-application environment. Ability and flexible to work in a virtual environment across multiple time zones. Flexible to work in non-standard hours in supporting global production systems. Develop strong knowledge repository to ensure retention of knowledge and backup structure within the teams. Actively develop team members and direct reports by providing day to day guidance, feedback and on the job coaching. Should have in-depth knowledge on following .Net, SQL Server & JavaScript. Integrate data storage solutions through APIs on Azure storage, MS SQL, Azure Cache. Knowledge of Azure functions, Azure logic apps, Azure Event hub, Azure API gateway. Must have experience in troubleshooting issues & provide resolution to the end users under high pressure environments. Must have experience in Supporting 24x5 mission critical environments. Raise incident / problem tickets as required. RCA - support the provision of root cause analysis and associated problem ticket management. Resolve - provide second-level support for the resolution of incidents / problem tickets. Change & Release Management - support the relevant phases of the change & release management process, adhering to delivery milestones and timelines for example &ldquoBreak / Fix" testing. Provide KT to new team members. Proactive monitoring of batch jobs, transactional errors, dashboards, production reporting schedules, database, and Server health. Support ad hoc requests from the Business for assistance in discussing / resolving issues not captured under existing Solution Manager tickets, for example knowledge gaps and training. Provide support during key periods of business activity, such as month, quarter, and year end activities. Attend, participate and contribute in 1:1&rsquos, team meetings, Goal Plans and Development Activities. Able to demonstrate the use of problem-solving methodologies. Able to work within a culturally diverse environment. Adaptable and flexible approach to working across global business locations. Qualifications we seek in you! Minimum Qualifications BE, B-Tech, BCA, MCA Relevant experience in a recognized software/organization which includes software development life cycle, software support life cycle and managed application support teams. Preferred Qualifications/ Skills ITIL qualified to foundation level or relevant support experience in an ITIL background. Experience of first/second level application support. Experience in the use of ITIL toolsets (Service now, JIRA, BMC Remedy) Experience in Dot Net, Javascript, jQuery and SQL Server Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .

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