Job Description

Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Computer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment.
As a Computer Operator you will be on the technical frontline - performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers.
If you have a passion for technology and a desire to continually improve your skills - this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.
Your Future at Kyndryl
As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you - and we're invested in paving the way.
Walkthrough Meetings for Checklist Reviewing
Operations Procedure Review
Procedure Migration from Sharepoint to NotesQ tool
Attend to Tandem Meetings
Preparing email for the Weekend's changes
Creating cards for all planned changes for the Weekend
Review of the Changes / Timelines / Cards of the last weekend.
Look for possibilities of process automation
Perform onboard of new Operations / TTS hires.
Monitor Operations mailbox for change related emails.
Approve change records when requested
Create Monthly Cards Reset Change
Prepare the schedule for the monthly Operations 2nd level stand-by in off-hours
Monitor the expiring date for the Operations resources ID's.
Perform PIR (Post Implementation Review) in certain changes.
Collect all checklists in the mailbox that will be used by Operations in the weekends and review it.
Keep escalation process document always updated and inform Operations team for any possible change
Approve ID's renewal / deletion for Kyndryl users
Perform Off-Boarding process for users that are no longer working for Operations Kyndryl.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise

• Experience with scheduling software, reporting, and logging
• Proficient with Operating Systems (Windows or Mac)

Preferred Technical and Professional Experience

• Experience with Troubleshooting, Backup/Recovery and Basic Networking

Walkthrough Meetings for Checklist Reviewing
Operations Procedure Review
Procedure Migration from Sharepoint to NotesQ tool
Attend to Tandem Meetings
Preparing email for the Weekend's changes
Creating cards for all planned changes for the Weekend
Review of the Changes / Timelines / Cards of the last weekend.
Look for possibilities of process automation
Perform onboard of new Operations / TTS hires.
Monitor Operations mailbox for change related emails.
Approve change records when requested
Create Monthly Cards Reset Change
Prepare the schedule for the monthly Operations 2nd level stand-by in off-hours
Monitor the expiring date for the Operations resources ID's.
Perform PIR (Post Implementation Review) in certain changes.
Collect all checklists in the mailbox that will be used by Operations in the weekends and review it.
Keep escalation process document always updated and inform Operations team for any possible change
Approve ID's renewal / deletion for Kyndryl users
Perform Off-Boarding process for users that are no longer working for Operations Kyndryl.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.