Job Description

OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Opportunity:
An OpenText Lead Cloud Application Consultant is responsible for the technical delivery of the OpenText Solutions in Cloud. the solutions cover Media Management, Exstream solutions. Such delivery activities encompass the design, development, deployment, testing and documentation of specific software components – either providing extensions to specific items of core product functionality or implementing specific system integration components. This role has a heavy deployment and administration emphasis, combined with the consultative skills required to promote the impression of quality and excellence actively fostered within the Cloud Service Delivery team.

You are great at:

• 
  Participate in the day to day administration of the systems, including Incident & Problem Management
• Participate in planning and execution of new implementations, upgrades and patching activities.
• Participate in the advanced configuration of software components for products like OTMM, Exstream, in line with project and customer time scales.
• To co-ordinate project delivery through multiple teams that may include 3rd party suppliers, partners and client resources.
• Actively contribute in automating provisioning, patching and upgrade activities where possible to achieve operational efficiencies.
• Actively seek new opportunities by working with the customer and the change control provisions provided by the contract, to extend the scope of profitable business.
• Actively use and contribute to the project management standards and quality checks used within OpenText Cloud Service Delivery.
• Manage expectations and responsibilities for all client and internal stakeholders.
• Utilize exceptional written and verbal communication skills while supporting customers via web, telephone, or email, while demonstrating a high level of customer focus and empathy.
• Respond to and solve customer technical requests, show an understanding of the customer's managed hosted environment and applications within the Open Text cloud enabling resolution of complex technical issues. Document or Implement proposed solutions.
• Operate, manage, and administer production applications on UNIX and Windows based servers and services according to policies and best-practices.
• Respond to and troubleshoot alerts from monitoring of applications, servers and devices sufficient to meet service level agreements
• Collaborating on cross-team and cross-product technical issues with a variety of resources including Product support, IT, and Professional Services.

What it takes:
Well versed with deployment, administration and troubleshooting of the OpenText Media Management, Exstream solution and surrounding components (OTDS, Solr Search & Indexing, Creative Review, Transcoding & Streaming, Brava etc.) (Communication Builder, Empower, document Presentment, Command Center, Design Manager). Experience with Cloud deployment of the will be advantage.

• Experience delivering service using ITIL methodology
• Knowledge of Windows, UNIX, and Application administration skills in a TCP/IP networked environment.
• Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL)
• Programming/scripting is helpful, (ie. SQL, .sh/.bat, Java, JavaScript)
• Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, WildFly etc.).
• Docker deployments, knowledge on Kubernetec , Helm, GCP, GKE
• BE/B. Tech. or equivalent technical qualification
• Minimum of 7 years of relevant experience

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.