Company Description
When you\xe2\x80\x99re one of us, you get to run with the best. For decades, we\xe2\x80\x99ve been helping marketers from the world\xe2\x80\x99s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon\xe2\x80\x99s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified\xe2\x84\xa2. Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com/apac or our LinkedIn page.


About BU At the heart of everything we do is data and this team. Our premium data assets empower the team to drive desirable outcomes for leading brands across industries. Armed with high volumes of transactional data, digital expertise and unmatched data quality, the team plays a key role in improving all our product offerings. Our data artisans are keen on embracing the latest in technology and trends, so there\xe2\x80\x99s always room to grow and something new to learn here. Why we are looking for you? The Lead Client Services Analyst is responsible for working with our Sales and support teams to provide the highest quality products and services to our internal and external customers. Timely and accurate delivery of statistical models, count/list fulfillments and accurate billing. Will support both online and offline marketing campaigns. Supplies delivery information to customers, service bureaus, and other internal partners. Will have direct reports. Responsible for development, coaching and mentoring to facilitate associate growth. Lead and manage projects as assigned. What will you enjoy in this role?

• Collaborate across multiple teams in Data Solutions for supporting Data Division of Epsilon.
• Its largely end user experience of using the system, working on database.
• Collaborate with the Sales & support teams for any kind of system or application.

What you\xe2\x80\x99ll do ?

• Execute count / order parameters to client/sales specifications via proprietary systems
• Quality control of all projects using prescribed verification processes
• Meet and maintain departmental quality key performance indicators
• Finance Administration / Internal Billing Support and SOX Compliance
• Timely execution of deliverables meeting/exceeding defined deadlines
• Attain proficiency thresholds within required interval
• Maintain working knowledge of Industry, systems, process, and products in an ever-changing environment
• Participate in training sessions as scheduled to supplement required technical knowledge
• Manage and prioritize assigned workload
• Applies and maintains privacy and data security standards appropriately
• Workload will include complex, priority and high dollar accounts
• Ongoing evaluation of direct reports ensuring that volume and quality thresholds are met
• Invest in associate growth and development through feedback, coaching and training
• Ensure that direct reports understand and follow privacy and data security standards
• Coordinate and lead special projects when assigned

Qualifications

• Bachelor Degree preferred
• 1 year of leadership experience
• Computer Skills: Demonstrated comfort and proficiency working in Windows, GUI, and Command Line interfaces such Unix (as applicable)
• 1 year direct marketing experience (preferred) and / or 2 years previous Sales support/customer service experience
• Customer focused \xe2\x80\x93 similar customer services experience
• High attention to detail
• Ability to work in a fast-paced environment with changing priorities
• Ability to manage across multiple tasks at any given time
• Proven ability to work independently and as part of a team
• Ability to learn and apply knowledge quickly in an ever-changing environment
• Flexible and adaptable in managing priorities in a fast-paced environment
• Demonstrate ability to communicate at a high level (written and verbal) in the English language.
• Action Oriented, Timely decision making, Functional / Technical skills, Organizational skills, Attention to detail, problem solving, Process Management, time management and effective communication.