Job Description

Responsibilities: . Build product and domain expertise by understanding product functionalities, market positioning, competitive landscape, product market fit and so on . Establish and maintain healthy relationship with partner teams, prospects and customers in various geographies . Own and meet assigned sales targets (co-owned by channel managers) by working closely with partner sales teams . Collaborate with various internal functions like presales, customer success, marketing, and support to ensure seamless support for partners and customers . Understand local markets thoroughly including factors influencing buyer\'s decisions like economy, technology, and so on . Assist partners on issues with conversions, objection handling, providing necessary resources to achieve closure . Discover and implement new / market-specific lead generation exercises to expand/grow existing account base, working closely with marketing teams, CSM and reseller sales teams . Be the single point of contact for partners for all things technical . Coordinate with internal stakeholders and follow up for partners on customer queries . Arrange online training sessions and ensure the partner is up to speed with what\'s new in the product . Handle incoming support tickets from partners, manage escalations from partners/customers Drive the team and motivate them to achieve the primary numbers as well as secondary numbers from the channel teams. Qualifications Qualification/Experience: Bachelor\'s degree preferred in computers, marketing or similar stream 6-10 years of experience in channel sales and hard core Sales. Requirements: . Be willing to work in shifts ( ANZ to NA regions based on the requirement ) . Demonstrate high project management skills, Team Buidling, task tracking. . Excellent verbal and written communication skill . Must be willing to travel as required to territory aligned. . Self-motivated with a proactive approach on projects . Technical knowledge on products . Attention to detail, ability to articulate clearly . Interpersonal skills, ability to build rapport - required for close collaboration with cross- functional teams at Freshdesk and with partners in the assigned territoryMBA and Additional Information All your information will be kept confidential according to EEO guidelines. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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