Job Description

Engage with customers to understand their needs and expectations. Run customer focus groups. Work with cross-functional teams and data owners to gather data as required to enable reporting and analysis needed by key stakeholders Capture detailed product requirements and define the roadmap for the offering to maximize customer adoption and customer value Identify, analyze, and interpret trends or patterns in complex data sets that answer questions from business stakeholders. Help frame insights or signals that enable better business decisions and actions with storytelling leveraging data analytics and visualization. Deliver timely business reports and analytic insights with high consistency and quality. Assist with data maintenance and governance, imports, exports, and updates using data loader. Create, manage, and maintain Reporting and Dashboards for the Customer Success Teams Coordinate internally to help identify the sources, metrics, frequency, and granularity of data. Enhance and update the administration documentation Must have: Excellent communication Skills. Domain Knowledge in any of Banking/Finance/Retail/Real Estate/Data centers etc. Experience in Company Financials Frameworks. Good analysis and mathematical skills Data flow and transformations from various sources to a data warehouse Working proficiency with SQL querying and Excel for data analysis. Ability to interact with business teams to understand the requirements to document. Must have a great sense of documentation, presentation to communicate ideas for better understanding. Prior experience of working with Data & Analytics projects Good experience with Agile methodology (Any frameworks) Good Exposure to any ERP system (Oracle ERP, Fusion, SAP etc.) Smart thinking and Attention to detail Good Exposure to any Reporting Tool (OAC, Tableau, Power BI etc.) Nice to Have: Experience on any other customer success platform Understanding/preparation of analytics requirements/defining problem statements Team player and experience of working with cross-technology teams. Working knowledge of Data Warehousing, Reports and Dashboards. Qualification: 8-15 years of all-round experience in a consulting environment 8-10 years of business requirement gathering, client-facing, data analysis Pro communicator, experience working with technology and business teams. Quickly adapt to the environment Experience in all phases of a testing lifecycle

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