Job Description

Proactive management of brokers/insurer accounts to ensure they operate within their credit terms.
Receiving payments from agents/brokers and allocating it accordingly to respective policies.
Query investigation on insurer/broker accounts, deal with queries from brokers/underwriters and deal with their queries and inquiries.
Raise queries with underwriters/divisions and call insurer/brokers with resolutions and sort out issues.
Chase and Clear outstanding entries, ensure ledgers are maintained in an upto date and accurate manner
Send emails and keep records of respective brokers, agents', sub-agents' performance in reference to payments.
Minimizing the Net Overdue balances.
Proactive Chasing of High Premium, Cash to accounts, Aged Item policies and ensuring clearance of these entries immediately or along with monthly accounts.
Responsible for processing invoices and making payments as per the reconciled statements
Approving 1st and 2nd level payments as per the authority limits set by the onshore team
Correspond to different insurer/division queries
Make outgoing calls to brokers, agents', sub-agents' for aged debt and unallocated cash items
Should be able to work in a team to achieve Team Goals.
To take process related initiatives. Eg. Preparing internal reports/MI
To generate Process Improvement ideas
Actively support the Leader, assisting team members through technical skills.
Work with the supervisor for any creation of daily, weekly, monthly reports
Monitor the TAT and SLAs for the team along with the team leader
Drive cross functionality within the team
Actively participate in team activities and initiatives to encourage a collaborative team approach.
Adhere to the WNS & values.


Qualifications


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Graduate (any stream) Prior exposure in Insurance and Compliance processes would be desirable.
Back office, Non Voice with excellent comprehension and business writing skills
WNS policy on background checks to be followed
Comprehension skills - understanding requests and be able to apply DPM rules to process the request satisfactorily
Written communication skills - English ; ability to articulate responses/queries
MS Excel skills - working knowledge of MS Excel
MS Word skills - working knowledge of MS Word
Basics of Insurance- accreditations are an advantage
Proficiency in MS Excel - e.g. pivot tables, Vlookups. formatting, alignments
Strong verbal & written communication
Ability to manage & resolve queries - can articulate written and verbal responses satisfactorily for the customer
Understanding of upstream/downstream processes
Coaching skills
Escalation handling skills
Documentation skills - is able to create process maps, updated DPMs & manuals
Stakeholder communication & relationship building skills
Analytical mindset - is able to analyse customer queries and respond appropriately
Decision making ability - able to take decisions basis customer history investigation and prior knowledge of
relevant task/process without being dependent on manuals

Job Location