Job Description

Lead Assistant ManagerEXL/LAM/1483290


Payment ServicesChennai
Posted On
16 Sep 2025
End Date
31 Oct 2025
Required Experience
5 - 10 Years



Basic Section
Number Of Positions


1


Band


B2


Band Name


Lead Assistant Manager


Cost Code


D900096


Campus/Non Campus


-


Employment Type


Permanent


Requisition Type


New


Max CTC


2400000.0000 - 3000000.0000


Complexity Level


Not Applicable


Work Type


Work From Office - Fully Working From EXL/ Client Offices


Organisational
Group


Healthcare


Sub Group


Healthcare


Organization


Payment Services


LOB


Payment Services


SBU


Healthcare Products & Platforms


Country


India


City


Chennai


Center


IN Chennai C51




Skills
Skill


SDLC


AGILE


SCRUM


WATERFALL


LESSON PLANNING


SCRIPTING


INSTRUCTIONAL DESIGN


TRAINING & DEVELOPMENT


SME


BA


PRODUCT MANAGEMENT


ARTICULATE 360


ADOBE CAPTIVATE


STORY WRITING


TRAINING MODULES


TIME LINE MANAGEMENT


DELIVERY / PIPELINE MANAGEMENT


SHAREPOINT


Minimum Qualification


B.TECH/B.E


Certification


No data available

Instructional Designer/ID - B1/B2

Employment

Type:

Permanent

Location

: Chennai

Responsible Functions

Training & Facilitation:

Deliver instructor- led, virtual, and blended training sessions for employees, partners, or customers. Technology led onboarding programs and ongoing skill development initiatives.

Content Creation & Design:

Develop eLearning modules, job aids, and product/application videos. Create engaging training materials aligned with business goals and learner needs.

Knowledge Repository Management:

Maintain a central repository of training materials and resources. Ensure version control, accessibility, and regular updates to content libraries.

Tracking & Reporting:

Monitor learner progress and completion rates using SharePoint or tracking tools. Generate reports, dashboards, and insights to measure training effectiveness.

Sales Enablement Functions:

Develop sales playbooks, product training, and customer-facing content. Technology led team with learning resources to improve product knowledge and client interactions.

Application / Product Training:

Design and deliver product walkthroughs, demo videos, and feature update guides. Create "how-to" videos and tutorials for internal teams, and external clients.

Collaboration & Stakeholder Engagement:

Partner with SMEs, product managers, and sales leaders to align training with business needs. Gather feedback from stakeholders and learners to continuously improve training content.

Continuous Improvement:

Evaluate training effectiveness using assessments and learner feedback. Recommend improvements in instructional strategies, delivery methods, and technology usage.

Technology & Tool Adoption:

Create training resources for new software/tools adopted by the organizations. Conduct live demos and application tutorials.

Essential Functions

Good understanding of the US Healthcare value chain and key impact drivers [Payer and/or Provider] Analyze learning needs to identify gaps in skills, knowledge, or performance. Design instructional materials (eLearning, classroom training, assessments). Leverage learning technologies and authoring tools to create engaging, interactive content. Evaluate training effectiveness using feedback, assessments, and analytics, and refine content as needed.

Primary Internal Interactions

To gather accurate content and insights for course development. Collaborate on learning objectives and assessments. Work together to create engaging visuals, animations, and interactive elements. Align instructional materials with organizational goals. Review and approve course designs and delivery methods.

Primary External Interactions

Clients/Stakeholders: Understand training needs and expectations. Present prototypes, gather feedback, and finalize deliverables. Validate content relevance and accuracy. Stay updated with trends and best practices.


Skills



Technical Skills

Required Skills

- Good Knowledge of US Healthcare with at least 3 years of experience working with various US Healthcare Payer clients.

Skills Must Have

Good understanding of Software Development Life Cycle & Methodologies like Agile Scrum, Waterfall etc. Creates courses outlines, lesson plans and scripts. Strong knowledge of Instructional design principles, and training methodologies. Collaborate with SMEs, BA, PM, and other stakeholders to identify learner needs and define objectives. Proficiency in eLearning authoring tools (Articulate 360, Captivate, Storyline, Rise, Camtasia, etc.). Maintain training records, and version-controlled repositories in Microsoft SharePoint. Plan timelines, manage deliverables, and ensure project meet deadlines. Ability to manage multiple projects and meet deadlines.

Skills Nice to Have

Ability to create learner-centric, immersive experience beyond just content delivery. Crafting scenarios, case studies, and narratives that improve learner engagement. Familiarity with tools like Canva, Photoshop, or visual assets. Understanding user experience design to make courses intuitive and accessible. Using AI for content creation, learning analytics and assessment personalization.

Process Specific Skills

Delivery Domain -

Software Development - SDLC & Agile Certifications

Business Domain -

US Healthcare Insurance & Payer Analytics


Fraud, Waste & Abuse


Payer Management


Code Classification Management

Soft Skills

Understanding of Healthcare business vertical and the business terms within. Partnering with SMEs and developers. Strong communication skills - oral and verbal. Should be able to function as an Individual Contributor. Analyzing learning gaps and business problems to provide effective solutions. Ensuring accuracy in content, design consistency, and compliance with standards. Experience in data analysis and reporting on learning effectiveness.

Working Hours

General Shift - 12PM to 9 PM


Will be required to extend as per project release needs



Education Requirements



Master's or Bachelor's degree from top-tier colleges with good grades, preferably in a relevant field including Mathematics, Statistics, Computer Science or equivalent experience


Workflow
Workflow Type


Digital Solution Center