Job Description

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Primary Role & Responsibility
Minimum Qualification
Job Summary :
Role primarily involves applying cash on AR systems, understanding of Legacy systems, and doing basic to complex reconciliations. The role also involves resolving queries relating to unidentified cash / bank receipts and escalating as and when necessary. It also involves people management.
Delivering results as per Service Level Agreement targets / timelines will be a key with focus on Customer Satisfaction and quality of transactions.
Key Accountabilities :

• Ensure that the process transactions are processed as per standard procedures and review all invoices for payments
• Ensure timely cash application
• Identify and make necessary adjustments
• Strong reconciliation knowledge
• Ensure to interact with customer to resolve outstanding issues/AR
• Through knowledge of accounts receivables / general ledger system and procedure
• Ensure that the assigned targets in accordance with KSFs are met
• Ensure adherence to Company Policies and Procedures
• Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)
• Any other essential function that may occur from time to time as directed by the Supervisor

• Graduate with at least 1.5 years of education (B.Com, CA Inter) or diploma in any stream

• Minimum 5-7 years of experience in F&A with skill set to execute specific O2C task (example, Invoice generation /Cash applications, collections, reconciliations etc.) along with people management. Periodical training to be provided related to F&A and Insurance vertical and regularly updated with ongoing industry trends.

• Possesses necessary knowledge of business concepts to effectively perform the job
• Comprehension skills - should be able to read, interpret business documents
• Job Knowledge of the Insurance industry in United States is preferred
• Excellent AR and bank reconciliation exposure
• Experience of AR legacy system is preferable
• Good experience on AR collections & cash posting

• Proficiency in English
• Excellent Communication / interpersonal skills
• Data gathering ability/ Eye for detail
• Capability to communicate with large teams.
• Process Excellence Methodology.
• Appreciation of the domain needs of the process and its key drivers.
• Reasonable level of business perspective regarding the internal functioning of BPO/EXL.
• Good networking capability and Client facing skills. Goal oriented

• Good Computer navigation skills, keyboarding skills
• Should be familiar with MS Office

• Self-disciplined and result oriented
• Ability to multi task
• Ability to work effectively as part of a team
• Strong analytical skills
• Attention to detail - especially during transaction processing