Job Description

:

Position Title, Responsibility Level
LAM - Cognitive CX Delivery
Function
Digital Transformation
Reports to
Manager Digital CX CoE
Permanent/ Temporary
Permanent
Span of Control
Individual Role
Location
Noida
Basic Function
.

• Strong experience in developing intent and utterances based logics and interaction flows on conversational AI
• Strong experience in developing NLP based intent classification, routing and treatment of customer interactions
• Strong experience in developing REST APIs and developing product to enhance customer experience
• Hands on of Google CCAI and Google Dialog Flow
• Understanding of UI elements, APIs, Database interfaces etc.
• Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand
• Revert with timelines on fixes of UAT observations
• Provide post implementation support to all changes
• Keep the project manager and product committee informed of task accomplishment, issues and status
• Ensure compliance with company & IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices.
• Perform Technical documentation as per the Project lifecycle

Essential Functions

• Good communication and presentation skills
• Self-motivated, team player, action and results oriented.
• Process driven and conceptual thinking
• Change Management skills
• Innovative thinker
• Quick and agile learner

Primary Internal Interactions

• Service Delivery Managers
• Digital transformation team
• ISG Team

Primary External Interactions

• Client Teams especially Client Business & Technology Teams.
• External Vendors Product & Services Vendors/Partners, Industry/Business forums

Organizational Relationships
Reports To :Sr. Manager Digital CX CoE Supervises : Individual Contributor
Skills
Technical Skills

• Have 6 -8 yrs of working experience mainly around NLP/NLU
• Have 4-5 yrs of experience in speech to text and text to speech API/platform
• Have built many ML models and deployed in production in the field of Healthcare, Insurance, and Banking, etc.
• Have experience in building Conversational AI/Intelligent Chatbots on web and or mobile platform
• Have working experience in building voice and chatbots using Google Dialog Flow
• Have working experience on Google CCAI
• Must be very good with various programming and scripting languages like Python, Java, and Groovy
• Must possess fairly good knowledge of developing API/REST Services
• Must be hands on with tools like Git, BitBucket, etc.
• Good to have understanding of SDLC e.g. Agile, Scrum, etc.
• Good to have working exposure on domain NLP models for Healthcare, Insurance, Travel, or Banking etc.
• Have good knowledge of data structures, and must be very good at analytical and problem solving
• Must be a good team player, proactive, hardworking
• A good communicator with internal and external stakeholders
• Overall 5+ years in development using Python, Java etc.
• Must be good with data structures, sql, and no-sql databases
• Can set-up deployment pipeline using Git/Jenkin
• Willing to work in US/UK shift in services environment

Process Specific Skills

• Having worked in a Digital transformation capacity using cloud specific solutions and implementation
• Good understanding of conversational AI Trends, platforms, and technologies
• Must be ready to work and support multiple time zone whenever there is a need

Soft skills (Desired)

• Independent problem-solving,
• Self-direction, Self-motivated, Flexible and team oriented person
• Should be able to work independently, with minimum supervision.
• A Strong sense of ownership, urgency, and drive.
• Tack-sharp analytical abilities.
• Strong interpersonal and communication skills.

Education Requirements

• Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications

Work Experience Requirements

• Overall 6-8 years of experience with at-least 5years of experience in AI/ML development, Conversational AI, speech to text and text to speech technologies and solutions, Dialogflow, Connect, Google CCAI, Lex, Watson or other cloud based conversational architecture, solution creation and integrations etc.

• Master`s degree or Bachelorxc2xb4s degree; combined with equivalent additional qualifications and/ or experience

Annexure:
Acknowledgement (acknowledge that the information contained in this document is factual and complete)
Candidate Supervisor/Manager Date