Job Description

Lead Assistant ManagerEXL/LAM/1403876


Insurance Property & CasualtiesPune
Posted On
25 Jun 2025
End Date
09 Aug 2025
Required Experience
3 - 14 Years



Basic Section
Number Of Positions


1


Band


B2


Band Name


Lead Assistant Manager


Cost Code


D010763


Campus/Non Campus


NON CAMPUS


Employment Type


Permanent


Requisition Type


New


Max CTC


500000.0000 - 950000.0000


Complexity Level


Back Office (Complexity Level 3)


Work Type


Hybrid - Working Partly From Home And Partly From Office


Organisational
Group


Insurance


Sub Group


Insurance


Organization


Insurance Property & Casualties


LOB


Back Office


SBU


Operations


Country


India


City


Pune


Center


IN Pune SEZ C25




Skills
Skill


PROPERTY & CASUALTY INSURANCE


TEAM MANAGEMENT


CLAIMS HANDLING


LEADERSHIP


Minimum Qualification


GRADUATE


Certification


No data available

Role/Responsibility

Manage teams and ensure quality and productivity targets are met Motivate team members and control attrition Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame Handle escalations/complaints. Provide inputs on process and system to the team members. Client Interaction, where required at the level of Supervisors Ensure compliance with internal policies and procedures, external regulations, and information security standards. Collect and provide data required for various audits like ISO/SAS etc. Ensure that all agents in their process know their goals and how they are linked to the Organization's quality policy Effectively manage queue and balancing of work loads

Competencies & Skills

Knowledge of the US insurance industry Strong organizational and problem-solving skills Demonstrated ability to provide expertise and provide guidance to team members and business partners Ability to interact with multiple levels of management Excellent written and verbal communication skills Ability to apply knowledge of complex operational best practices and procedures to daily activities

Values & Behavior

Customer Service Orientation Quality Orientation Empathy for effective on the job coaching and feedback

Education Requirements

Graduation (in any stream) or diploma with a minimum of 15 years of education.

Minimum 3 years of work experience in Business Process Off-shoring. Candidates should have at least one year of supervisory experience, preferably in the US P&C Property Insurance domain.




Workflow
Workflow Type


Back Office