Job Description

Lead Assistant ManagerEXL/LAM/1426753


ServicesGurgaon
Posted On
28 Jul 2025
End Date
11 Sep 2025
Required Experience
4 - 6 Years



Basic Section
Number Of Positions


1


Band


B2


Band Name


Lead Assistant Manager


Cost Code


D015087


Campus/Non Campus


NON CAMPUS


Employment Type


Permanent


Requisition Type


New


Max CTC


1500000.0000 - 2000000.0000


Complexity Level


Not Applicable


Work Type


Hybrid - Working Partly From Home And Partly From Office


Organisational
Group


Analytics


Sub Group


Analytics - UK & Europe


Organization


Services


LOB


Services


SBU


Analytics


Country


India


City


Gurgaon


Center


EXL - Gurgaon Center 38




Skills
Skill


COLLECTION


STRATEGY


Minimum Qualification


ANY GRADUATE


Certification


No data available

Job Summary:

We are seeking an experienced

Collections Strategy Developer

to design, develop, and maintain strategies within automated decisioning systems such as

Provenir, Triad, PowerCurve, or Blaze

. This role plays a critical part in supporting the optimization of collections treatments, segmentation logic, and rule-based decision flows to enhance recovery rates and customer experience. The ideal candidate will have a solid background in automated decision engines, collections operations, and data-driven strategy design.

Key Responsibilities:

Strategy Development:

Design, implement, and optimize collections strategies using automated decision systems (Provenir, Triad, etc.).

Rules and Logic Configuration:

Develop rule-based decision flows and scoring strategies that align with business goals and regulatory requirements.

Integration and Testing:

Collaborate with QA teams to ensure seamless integration of decision systems with upstream/downstream applications. Support in creating and validating test cases.

Collaboration:

Work closely with cross-functional teams including business analysts, risk, compliance, and IT to gather requirements and ensure end-to-end alignment.

Documentation:

Maintain detailed documentation of rules, configurations, logic flows, and test results.

Optimization:

Proactively identify opportunities to improve automation, reduce manual interventions, and enhance collections effectiveness.

Support:

Provide production support and troubleshoot decision strategy issues as they arise.

Required Skills and Experience:

3-8 years

of experience in decision system configuration and collections strategy development. Hands-on expertise with

Provenir

,

Triad

,

PowerCurve

,

Blaze

, or other decisioning tools/platforms. Experience working in

collections

or

credit risk strategy

environments, especially in financial services or fintech sectors. Strong understanding of

rules-based logic

,

segmentation

,

treatment paths

, and

prioritization

frameworks. Familiarity with

data flows

,

XML/JSON

, and working with

APIs

for decision service integrations. Basic experience or exposure to

Postman

or similar tools for API testing and validation. Excellent analytical and problem-solving skills with an ability to manage complex decision logic. Strong communication skills and the ability to work collaboratively with business and technical stakeholders.

Preferred Qualifications:

Prior experience in

Collections Strategy

and

Credit Card

. Exposure to

Agile/Scrum

development methodologies.
Workflow
Workflow Type


L&S-DA-Consulting