Job Description

:



Position Title/Responsibility Level

Lead Assistant Manager \xe2\x80\x93 WWE Accounts Receivable Process

Function

Finance Operations

Reports to

Manager \xe2\x80\x93 F&A Operations

Supervises

Sr. Associates

Permanent/ Temporary

Permanent

Span of Control

1-2 Team Members

Location

Bangalore, India

Basic Function

• Setup new customer account in ERP
• Perform Credit check in DNBI and Credit.net websites to see the credit worthiness of the customer
• Perform sales order and generate invoices for various revenue streams
• Perform estimated sales order for potential revenue streams
• Provide outstanding invoices data to the client
• Prepare and provide aging analysis report - Items over 90 days
• Download bank statement from JP Morgan bank for the payments received from prior day
• Research on the deposits received to identify the customer account details

Essential Functions

• Handle daily, weekly, monthly and adhoc calls with client
• Be the first point of contact for SME queries via emails and calls
• Initiate and drive process improvements across the team
• Work load balancing, leave management and monitoring scheduled adherence
• Conduct regular one on ones, motivate team members and manage conflicts
• Update process documentations and process maps on a regular basis
• Conduct new hires trainings, cross trainings and monthly refresher trainings as per process requirement

Performance parameters

• Attendance & Schedule Adherence
• Adherence to SLAs
• Controlling Attritions
• Focusing on team objectives

Primary Internal Interactions

• Assisting and training new/existing team members
• Subject Matter Expert in handling exceptional scenarios
• Identifying knowledge gaps and conducting process trainings

Primary External Interactions

• Client management and streamlining the process, clarifying questions and updating documentation as and when required during the process changes as agreed with Client SME

Skills

Technical Skills

• Strong PC skills, with knowledge of Microsoft Office, particularly strong in MS Excel & Word which is a mandatory requirement

Process Specific Skills

• Identify and implement new ways to improve quality of work
• Coordinate with onsite team for month end close activities

Soft skills (Desired)

• Self disciplined and result oriented
• Team work/ Managing Self / Adaptability
• Strong ability to manage multiple priorities within given timelines

Soft Skills (Minimum)

• Good Communication Skills (written and oral - scale of CEF Band B1 & B2)
• Business awareness
• Customer Service Focus
• Active listening skills

Education Requirements

• B.Com/M.com

Work Experience Requirements

• Overall work experience should be more than 5 years
• Excellent knowledge on end to end Order to cash process - Both Cash Apps and Billing
• Working knowledge of JDE preferable

Thank Annexure:

Acknowledgement

(acknowledge that the information contained in this document is factual and complete)



Candidate Supervisor/Manager Date

EXL Service