Job Description

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Job Title: Lead - Analytics Are you passionate about data, generating actionable insights from data and work in a team that helps create excellent customer experiences and make strategic decisions that drive business performance? Come join a world-class analytics team and work in agile way to help teams uncover key insights to empower the creation of the best customer experiences in the Financial Services industry. The Purpose of This Role As an Analytics Lead, you have a unique opportunity to apply your analytical expertise and technology skills to drive customer experience through engaging directly with business stakeholders on cross-functional - product development, customer experience, marketing, and technology - teams to generate the insights needed to more deeply understand customers and to develop high-impact, efficient solutions and experiences. Requirement is for Personal Investing (PI)’s Customer Knowledge & Strategic Insights (CKSI) group under Data and Advanced Analytics Platform (DAAP) Product Area, Personalization Platform that focuses on creation and orchestration of real time personalized experiences for Personal & Workplace Investments customers - that includes:

• Creating uniquely personalized, omni-channel experiences that cross all domains and customers.
• Leveraging quantitative and qualitative customer data to guide us toward the "right" (valuable, impactful) use cases.

You’ll have the opportunity to work on a myriad of high-impact use cases that will transform how we craft personalized experiences that provide our customers the information and services they need to meet their financial goals. The future of analytics is now, and we want you to join us as we create data-driven personalized experiences. The Value You Deliver

• Your analytical insights will inform business decisions and drive the actions of customer experience and product development teams.
• Supporting democratization of data among business partners and creating self-serve data visualization tools that enable business decision making.
• Continuously improving data analytics and insights capabilities and spreading that knowledge and expertise throughout the organization.
• You help drive continuous improvement to scale our Personalization platform.
• You provide an environment to the squad for consistently enhance business data domain skills and technical skills.
• You stay on top of industry trends and all upcoming internal key use cases that may require Personalization.
• You translate research findings into accessible visuals for non-technical audiences, providing a clear view into interpreting data, and crisply communicating relevant details.

The Skills that are Key to this role

• 6+ years of relevant experience.
• Master’s degree in a quantitative / technical field such as Engineering, Economics, Statistics and / or MBA, consulting, or agency experience.

• Strong knowledge & work experience in Python, AWS & SQL.
• Knowledge of any Data Visualization tool like Tableau.

• Experience with Digital Analytics using tools such as Adobe analytics, Adobe Target is a plus.
• Understanding of Machine Learning concepts is a plus.
• Ability to do data driven analysis to test ideas/hypothesis for Digital and Non-Digital experiences.
• Knowledge of A/B testing, Design of Experiments, Measurement and Recommendation is a plus.

• Establish a close working relationship with stakeholders/partners like Analysts, Data Engineering, Marketing, UX.
• Strong interpersonal skills, including with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders.
• You are expected to be intellectually curious, take initiative, and love learning new skills and capabilities.
• You will be expected to conduct analytics and research that generates the actionable insights stakeholders need to deeply understand their customers and enable the development of high-impact, efficient solutions and experiences.
• You need to bring passion to your work and operate with a sense of purpose that inspires and motivates those you work with.

How Your Work Impacts the Organization The CKSI (Customer Knowledge & Strategic Insights Group) is a research and analytics group with a mission to proactively anticipate and predict our clients’ needs and future behaviors using Data, Analytics, Customer Research and AI Solutions, so we can deliver a more valuable client experience and generate stronger lasting relationships. By being a part of the Analytics & Research Chapter in CKSI you and your work are playing a critical role in powering Fidelity’s future. Location for This Role: Bangalore: EGL or Chennai - TRIL Neville Shift timings: 11:00 am - 8:00pm (these are the official working hours so as to enable overlap with the US; that said, associates can exercise flexi-logins/logouts from office and work remote for calls/meetings with the US)

Certifications:

Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity India has been the Global Inhouse Center of Fidelity Investments since 2003 with offices in Bangalore and Chennai. For information about working at Fidelity, visit India.Fidelity.com. Fidelity Investments is an equal opportunity employer.