Job Description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.



Conduct the maturity assessments, diligently follow-up for closure of open items/non-compliances and work towards improving the Account maturity

Conduct Contract governance and adherence checks, accuracy checks, identify financial leakage/ disputes
Facilitation of Change requests/ MSA amendments and other contract documents till execution

Validation, updating and creation of the various trackers
(Delivery and Obligation Tracker for New Contract, Internal Monthly SOX and Compliance Tracker, Change docs etc.)

Issue trigger/ reminder alerts, highlight irregularities, ensure escalation in case of non-compliance/ delayed closure of open items, alerts for contractual & financial implications on potential negotiations

Effective Stakeholder Management: Liaise with various internal teams/ senior leaders - to manage/ resolve queries/ guide Operation leaders on process/ contracts

Prepare reports/ trackers / customised data-cuts for presentation to the stakeholders

Meticulous documentation and maintenance of all records in the Central repository

Identification, propagation and follow-up on the implementation of Best practices

Quality checking / review of appraisal / assessment forms/ trackers

Conducting training/ awareness workshops, Training new members and up-skilling of current resources

Managing /mentoring the resources in the team

Qualifications

Graduate

Post-graduate

Additional Information

Good communication skill (verbal and written)

Good analytical skills, detail oriented and meticulous in documentation

Good Presentation skills - ability to present findings to stakeholders

Team player, Capable of building strong, mutually respectful relationships with diverse teams and across stakeholders

Self-motivated, ability to work independently with minimal supervision and tight deadlines

Good working knowledge of MS Office (Excel and Powerpoint)

Fair Knowledge of the BPM industry, Quality and Training functions

Green Belt Certified or Certified ISO 9001 internal/lead auditor

Knowledge or working experience on CMMi/COPC frameworks

Project Management

Working experience of Power BI/ Tableau