Job Description

Key Responsibilities:

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Create an inspiring team environment with an open communication culture Monitor team performance set clear team goals delegate task set deadlines oversee day to day operations and reports on metrics Discover training needs mentoring and provide coaching Review and audit cases raised by team members for quality Cross sharing of new and emerging patterns as and when noticed Analyze data from multiple sources to identify gap in business areas Strong data analyst profile with data interpretation trend identification and data deep diving skills Monitor historical transactions and identify high risk transactions within the business portfolio Determine new and dynamic fraud trends by analyzing accounts and transaction patterns Collaborate with regional stakeholders to understand local fraud trends and operational requirements Identify gaps in existing fraud controls and recommend enhancements

Technical Requirements:

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Multitasker proven problem solver strong communication skills Written Verbal Leadership skills Attention to detail Proven work experience as a team leader or supervisor Curious open mindset to constantly learn on the job Capable to analyze large datasets and identify complex anomalous patterns Proficient knowledge of Word PowerPoint and Excel Ability to work effectively in a high volume multi task environment Having knowledge of best practices in fraud detection prevention will be added advantage Ability to prioritize work and manage time in a fast paced environment

Additional Responsibilities:

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MBA Any Graduate Experience Total of 8 years of experience which includes At least 8 years in Fraud Management Loss prevention preferably from Retail CPG eCommerce Telecom Financial Services industry

Preferred Skills:

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Domain(IBPO)->Domain Analytics -Insurance Analytics->Claims and Fraud Analytics