Job Description

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Role Purpose

The purpose of the role is Lead Appian Developer

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Key Result Area:


1. Expertise in implementing BPM solutions for case Management and process simplification using BPM for financial domain.


2. Good knowledge of the product including BPM Fundamentals, Architecture Components, Technical Features such as Designer Features, Configurations in Appian etc.


3. Should have good experience in design and development in Appian BPM including components such as Tempo, Mobility Features, Forums, SAIL, Plugin development, Smart Services, Reports, Deployment etc.


4. Expertise in business Integration deployment and human task management using Appian 7.X versions.


5. Expertise in building rules engine to support processes.


6. Experience in designing the integrations based on SOA, which allows different applications to exchange data with one another.


7. Exceptional Communication skills.


8. Good experience in BPEL (Business Process Execution language) to create process and flows.


9. Good experience with developing Business Orchestration base interacting with Web services using Appian.


10. Development experience of Micro flows, Long Running BPEL Services and Human Task/Workflow Development


11. Strong knowledge in Object Oriented concepts


12. Added advantage to have experience on Web APIs, Sites, Process Model as a Service, Admin Console, Document Management, and Integration Smart Services.


13. Appian Analyst Certification on recent Appian versions is must. Senior developer is good to have.


14. Knowledge of webservices and integration would be preferred.


15. Prior work experience in development of SOAP and Restful webservices and integration would be preferred.

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Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

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+ Undertake product trainings to stay current with product features, changes and updates
+ Enroll in product specific and any other trainings per client requirements/recommendations
+ Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
+ Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver

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No Performance Parameter Measure


1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback


2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed