Job Description

Job Req ID

49331

Work Type

Hybrid

Department

Information Technology

What you'll do:

We are seeking an experienced and detail-oriented Analyst to join our

Label Printing and Marking (LPM) team

. This role supports enterprise-wide labeling and marking systems, ensuring operational continuity, troubleshooting, and continuous improvement of print infrastructure and application support. The ideal candidate will bring a strong understanding of end-to-end business processes and foundational knowledge of system and solution design to help drive scalable and sustainable improvements.


"oPartners with business users on requirements, processes & systems.

Participates in the entire project lifecycle: analysis of proposed process/system changes. Helps manage requirements scope & disposition through process compliance & gap analysis, integration testing & user acceptance methodology. Troubleshoot and resolve issues in Windows Server environments, including analysis of system and application logs. Configure and manage TCP/IP-based network printers, including driver deployment and print queue management. Support and maintain enterprise labeling systems, including Teklynx Central, CODESOFT, SENTINEL, Loftware LPS, and Loftware Cloud. Analyze and resolve application-level issues using log data, user feedback, and collaboration with development or vendor teams. Operate within ITSM frameworks (e.g., ServiceNow, BMC Remedy) for incident, problem, and change management. Utilize Active Directory for user/group management and understand Group Policy basics. Perform basic SQL queries and interpret database structures to support application troubleshooting. Document and maintain internal knowledge bases and support materials for LPM systems and workflows. Collaborate with cross-functional teams to understand upstream and downstream impacts of labeling processes. Contribute to the design and refinement of labeling solutions that align with business requirements and IT architecture standards.
Qualifications:

Bachelors degree from an accredited institution

Minimum of 4 years' relevant experience


Proven experience in IT support, systems analysis, or infrastructure roles (minimum 2 years).


Skills:

Hands-on experience with enterprise labeling systems, especially Teklynx and Loftware platforms. Strong background in Windows Server administration and network printing. Familiarity with ITSM tools and processes. Working knowledge of Active Directory and SQL databases. Demonstrated ability to understand and map end-to-end business processes. Exposure to system or solution design principles, including requirements gathering and documentation. Excellent analytical and communication skills. Ability to work independently and collaboratively in a global team environment."

"Strategic Thinking: Ability to translate the Product Owner's vision into actionable plans

Analytical Skills: Proficiency in data analysis and performance metrics

Communication: Strong communication skills to articulate product goals and collaborate with teams

Problem-solving skills to address challenges "
Eaton strives to provide benefits and programs that are competitive and focused on employee well-being. These programs are offered across the United States and Puerto Rico, but specific programs and options available may depend on eligibility factors such as geographic locations, date of hire, employment type and the applicability of collective bargaining agreements.

About Us

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we're helping to solve the world's most urgent power management challenges and building a more sustainable society for people today and generations to come.

Founded in 1911, Eaton has continuously evolved to meet the changing and expanding needs of our stakeholders. With revenues of nearly $25 billion in 2024, the company serves customers in more than 160 countries. For more information, visit www.eaton.com Follow us on LinkedIn.

Our commitment to Inclusion & Diversity and Sustainability

We are powered by our vision, driven by strategy, guided by our aspirational goals and committed to doing business right. We believe diversity is our strength and diverse thinking powers innovation and growth. In our second annual Global Inclusion and Diversity Transparency Report, we look at the progress we've made in our journey and the work that's still left to do. Our latest sustainability report features our progress toward our 2030 Sustainability Goals, which include science-based greenhouse gas reduction targets and our commitment to become carbon neutral by 2030.

Recent Awards: Honored to be recognized

2018-2025 World's most admired companies, Forbes 2016-2023 Best Place to work for LGBTQ Equality, HRC 2023-2024 Top 100 Global Most Loved Workplaces, Newsweek 2012-2025 World's Most Ethical Companies, Ethisphere

Eaton in India was recognized as a Great Place to Work in 2022 CII Ideathon HR & IR in Excellence in Community Impact 2022 Top 20 Most Innovative Practices -- Women Returnee Programs (DivHersity Awards 2022) We are recognized as India's Best Workplaces in Manufacturing 2023 - Top 25 Eaton in India was recognized as a certified DEI Crusader during 'The Progressive Places to Work Conclave 2023' by Times Group India 2022-2023 Top 100 Best Companies for Women in India (BCWI) MICI '(Most Inclusive Companies Index)' - in 2022 and 2023 * Eaton is recognized by 'The Global DEI Alliance' as a progressive change advocate of Diversity, Equity, Inclusion, and Belonging (DEIB) - 2023