Job Description

What you'll do:

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We are seeking an experienced and detail-oriented Analyst to join our

Label Printing and Marking (LPM) team

. This role supports enterprise-wide labeling and marking systems, ensuring operational continuity, troubleshooting, and continuous improvement of print infrastructure and application support. The ideal candidate will bring a strong understanding of end-to-end business processes and foundational knowledge of system and solution design to help drive scalable and sustainable improvements.


"oPartners with business users on requirements, processes & systems.

Participates in the entire project lifecycle: analysis of proposed process/system changes. Helps manage requirements scope & disposition through process compliance & gap analysis, integration testing & user acceptance methodology. Troubleshoot and resolve issues in Windows Server environments, including analysis of system and application logs. Configure and manage TCP/IP-based network printers, including driver deployment and print queue management. Support and maintain enterprise labeling systems, including Teklynx Central, CODESOFT, SENTINEL, Loftware LPS, and Loftware Cloud. Analyze and resolve application-level issues using log data, user feedback, and collaboration with development or vendor teams. Operate within ITSM frameworks (e.g., ServiceNow, BMC Remedy) for incident, problem, and change management. Utilize Active Directory for user/group management and understand Group Policy basics. Perform basic SQL queries and interpret database structures to support application troubleshooting. Document and maintain internal knowledge bases and support materials for LPM systems and workflows. Collaborate with cross-functional teams to understand upstream and downstream impacts of labeling processes. Contribute to the design and refinement of labeling solutions that align with business requirements and IT architecture standards.

Qualifications:

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Bachelors degree from an accredited institution

Minimum of 4 years' relevant experience


Proven experience in IT support, systems analysis, or infrastructure roles (minimum 2 years).

Skills:

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Hands-on experience with enterprise labeling systems, especially Teklynx and Loftware platforms. Strong background in Windows Server administration and network printing. Familiarity with ITSM tools and processes. Working knowledge of Active Directory and SQL databases. Demonstrated ability to understand and map end-to-end business processes. Exposure to system or solution design principles, including requirements gathering and documentation. Excellent analytical and communication skills. Ability to work independently and collaboratively in a global team environment."

"Strategic Thinking: Ability to translate the Product Owner's vision into actionable plans

Analytical Skills: Proficiency in data analysis and performance metrics

Communication: Strong communication skills to articulate product goals and collaborate with teams

Problem-solving skills to address challenges "