Job Description

You Lead the Way. We\xe2\x80\x99ve Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we\xe2\x80\x99re supporting our customers\xe2\x80\x99 financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what\xe2\x80\x99s possible \xe2\x80\x94 and we\xe2\x80\x99re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Role Name: Lead Analyst, SABE RIO Reporting Team
Function Description:
Global Services Group (GSG) brings together the company\xe2\x80\x99s external and internal servicing functions, and includes the below world-class organizations:

• Global Servicing Network, which provides exceptional care to our external customers, and

• Global Business Services, which provides many of the vital internal services that make American Express run efficiently

Global Business Services
Global Business Services (GBS) is a shared services organization that brings together key internal functions to support all of American Express. GBS colleagues manage procurement, real estate, sales operations & business enablement, and partner with business units to execute complex change initiatives.
Emerging as the Enterprise Sales Operations & Business Enablement utility (SABE) within GBS is an internal servicing team providing sale performance reporting, platform servicing & capabilities, marketing operations & other business enablement services driving standardization & agility for the organization. GBS & SABE\xe2\x80\x99s vision is to make internal servicing as strong as external servicing and thus it keeps pushing the boundaries for Sales & marketing group\xe2\x80\x99s effectiveness through innovative use of technology & process transformation.
Responsibilities:

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  Should be comfortable working in fast-paced environments with ability to pivot and adapt quickly to changing business needs
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  Creativity to go beyond current tools to deliver the best solution to the problem, ability and comfort with working independently and making key decisions on projects and business critical activities
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  Respond to all merchant / client management group queries in a timely and comprehensive manner to ensure customer satisfaction
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  Should be able to support in BAU reporting and key strategic priorities for India market
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  Support on ad hoc analysis and reporting, and troubleshooting outstanding issues
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  Regular communication with the business, merchant acquisition and servicing team to update with the operational activities and develop high end reports for the partners
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  Communication with global business partners to understand changes in process and implementing process changes in-house
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  Should be able to maintain a high level of accuracy, productivity standards and should have a high willingness to learn
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  Should be able to standardize and automate reporting processes
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  Should be able to manage complex disparate data sources
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  Strong quality governance and details-oriented approach

PROFILE FOR SUCCESS




Role Name: Lead Analyst, SABE RIO Reporting Team
Purpose: Effectively and efficiently manage reporting and insights requirement of India reporting team. Able to manage tight deadlines and manage stakeholders\xe2\x80\x99 expectations.




Critical Factors to Success (Outcome Driven):
Business Outcomes:

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  2-3years of experience in data analysis, reporting, information technology and banking
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  Strong verbal & written communication skills and the ability to interact effectively with cross functional teams
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  Strong Interpersonal Skills. Candidate should be good on Multitasking and Time management
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  Proven robust problem-solving skills
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  Ability to build relationships, mobilize cross functional teams and leverage authority in a highly matrixed organization that has a presence across the globe

Leadership Outcomes:

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  Demonstrate learning agility, make decisions quickly and with the highest level of integrity
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  Able to communicate effectively and interpret stakeholder\xe2\x80\x99s expectations
  

Experience

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  2+ Years\xe2\x80\x99 experience in data analytics, report generation and working knowledge of SAS, PYTHON, SQL, Excel, VBA and Tableau.
  

Academic Background

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  Bachelor\xe2\x80\x99s degree in computer science, Statistics or equivalent
  

Competitive Landscape

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  Genpact, RBS, HSBC, Bank of America, EXL etc.

Skills/Capabilities
Functional

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  Excellent Communication Skills
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  Analytics and Insights
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  Project and Time management skills
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  Process improvement and automation
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  Preferred: SAS, PYTHON & SQL

Technical

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  Excel/VBA/SAS, PYTHON/SQL/Tableau
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  Preferred: Excel : Medium/High

Platforms

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  MS Office Suite (Word, Excel, PowerPoint, Access)
• 
  Oracle

Preferred:

• 
  MS Excel: Medium/High

Behavioral
Enterprise Leadership Behaviors

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  Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
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  Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• 
  Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.