Job Description

:

You Lead the Way. We've Got Your Back

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible -- and we're proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And, we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let's lead the way together.

Functional Description:

• The primary purpose of this role requires management of Procurement Operations and Customer Experience group for Marketing support unit & Global Network business and related activities like PR creation, pay support, budget management and reporting activities.
• The incumbent will be required to closely work with various stakeholders across Business LFOs/IOs, Marketing, Global Network and GSM teams.
• The role will require strong focus on generating efficiencies, accelerating payment processes, project management and ensuring overall governance

Academic Background:

• Graduate / Post-Graduate / MBA with minimum 4 years of relevant experience in Procure to Pay domain

Responsibilities:

The incumbent will be responsible for:

• Periodic tracking and monitoring of high aging pending cases and assisting colleagues in driving resolution.
• Creation of Purchase Requisition, Invoice submission
• Work in collaboration with other stakeholders and ensure all the deliverables are met within the stringent timelines.
• Responding to the email queries from stakeholders
• Adherence to the compliance to policies & internal controls
• To participate in standardization and continuous improvement initiatives as well as other business partner initiatives.
• To maintain high accuracy, productivity standards and should have high willingness to learn to support best in class customer services

Functional Knowledge:

• High proficiency in MS-Office applications, Oracle Applications (General Ledger + Subledger), Ariba
• Responsible for owning & maintaining financial/data integrity, compliance with internal service level agreements (SLA), guidelines, accounting policies and regulatory requirements as applicable.
• The incumbent will be required to have strong Procure to Pay process knowledge, policy awareness & control mindset with ability to read, interpret various contractual terms/SOWs and apply to function and activities.
• Knowledge of Marketing & Promotion & AXP Network / Card Business
• Strong communication, relationship management & collaboration skills while closely working with various stakeholders across Marketing, Controllership, Business Finance, Audit and Control groups.

Additional:

• Excellent executive presence with strong communication skills including presentation, verbal and written communication,
• Flexibility to work with different countries (time-zones), groups, and business environment
• Analytical and problem-solving skills to identify and resolve queries
• Demonstrated ability towards troubleshooting and query resolution.
• Ability to empathize with the customer
• Quick learner, an eye for detail and ability to work during ambiguity.
• Should be able to work independently with minimal supervision.
• Policy awareness & control mindset with ability to read, interpret various contractual terms/SOWs and apply to function and activities
• The incumbent should have sound knowledge of procurement and payable process

Technical Skills/Capabilities:

• Knowledge of MS Office tools e.g., Word, PowerPoint, Excel.
• Working knowledge of Procurement tools like Oracle, SAP Ariba, AXIOM etc. would be an advantage

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.