Job Description

Job Title: Lead Analyst

Key Responsibilities:

Monitor, assess, and validate incoming leads via chat-based communication channels, ensuring accuracy and prompt responses. Analyze customer interactions, lead data, and support trends to identify opportunities for improvement, uncover gaps, and spot patterns. Collaborate closely with Sales, Marketing, and Operations teams to streamline lead management workflows and enhance overall customer experience. Drive initiatives aimed at improving operational efficiency, reducing response time, and boosting customer satisfaction. Create detailed analytical reports, dashboards, and performance summaries to present key insights and actionable recommendations to stakeholders. Support leadership in developing, executing, and refining strategies for customer support and lead management. Ensure data integrity and compliance with internal quality standards throughout lead qualification and reporting processes. Continuously assess and optimize processes based on performance metrics and customer feedback.
Preferred Qualifications:

Freshers with strong analytical, communication, and problem-solving skills are encouraged to apply. A Bachelor's or Master's degree in Business, Finance, or a related field. Previous experience in customer support, client management, or operations analysis is a plus. Experience working in a customer-centric or support-driven environment is highly desirable.
Required Skills & Competencies:

Strong analytical and problem-solving abilities with a keen attention to detail. Exceptional written communication skills, particularly in chat-based interactions. Proficiency in MS Excel/Google Sheets; experience with CRM tools is a plus. Ability to work independently and manage multiple tasks in a fast-paced environment.
Job Types: Full-time, Permanent

Work Location: In person