Job Description

About Lowe's

Lowe's is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.



Lowe's India, the Global Capability Center of Lowe's Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe's India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes.co.in.

About the Team

The

Customer Insights & Analytics

team uses data and analytics capabilities to provide strategic insights around customer and competitive intelligence to help drive effective market strategy for Lowe's. The team works closely with various key functions across the business to provide insights and recommendations across different business segments.

Job Summary:

This is an exciting role where the candidate needs to lead a small team working on internal and external data on market and competitive intelligence to unearth underlying trends and patterns impacting Lowe's business. The candidate will manage key ongoing projects by understanding the requirements, provide guidance on approach, review team's deliverables and support stakeholder communication.


The candidate will also provide hands-on support on regular and ad hoc delivery.

Roles & Responsibilities:

Core Responsibilities:

Work with our US (Mooresville) team to assist them in defining various research needs and building appropriate methodology. Identifying the appropriate univariate and multivariate analysis to identify key customer trends and insights - Segmentation, Logistic regression, Bayesian Networks, Factor analysis, MaxDiff, Conjoint analysis, etc. Synthesizes disparate sources of data--primary and secondary to develop cohesive stories, trends and insights that will drive strategic decision making across the enterprise. Leverage existing market research information and customer demographic data to understand customer trend. Network across various business units to better understand key areas of focus/problem areas and develop pro-active deliverables that will drive action at various levels of the organization. Work with the data operation team to develop an infrastructure and manage the research data for any analytics project. Work with BI and analytics team to interpret research data in a meaningful way and create actionable recommendations for the business. Present insights and analysis results to the management and cross functional team Continue positioning the customer research team as the leading organizational provider of market intelligence and trend. Stay connected to current on industry trends, emerging technologies, new methodologies, and provide guidance to team members.

Years of Experience:

7 Years or above

Education Qualification & Certifications

Required Minimum Qualifications

:

Bachelor's degree in engineering Master's degree in economics / Statistics / Analytics or MBA in Marketing (Preferred)

Skill Set Required

Primary Skills (must have)

Hands on experience in SQL, Teradata, Hadoop, Python

Hands-on Analytics Experience of building Statistical / Mathematical models and multivariate analysis like Segmentation, Logistic Regression, Bayesian Networks, Factor analysis, Conjoint analysis, etc. Consulting Skills - Ability to impact business decisions through analytics and research Hands on experience in creating Executive level audience ready presentations to tell impactful stories Excellent communication skill to connect with people from diverse background and experience

Secondary Skills (desired)

Experience on

working with text data

would be an advantage 2+ years of experience in

retail working directly with business functions will be an advantage

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.