Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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Role Purpose :Intune

We're looking for a Microsoft Intune SME Tech Engineer to:

Develop and maintain Surface release builds, including validation processes, deployment automation, and comprehensive technical documentation to support consistent and scalable rollouts. Provide third-line engineering support for escalated issues related to Microsoft Intune, Windows Autopilot, and Windows OS, working closely with L3 operations teams to resolve complex technical challenges. Design, build, and maintain a structured knowledge base, including technical documentation, troubleshooting guides, and end-user support articles to promote self-service and reduce support overhead. Identify, document, and implement workarounds for known issues, while continuously improving operational processes through scripting, automation, and workflow optimization. Collaborate with security and compliance teams to support endpoint hardening, reduce risk exposure, and ensure alignment with organizational security standards. Customize and manage Windows OS builds, including branding, provisioning logic, and seamless integration with Autopilot and Azure Active Directory environments. Create and manage Intune Configuration Profiles, Compliance Policies, Microsoft Defender settings, Firewall rules, and other mobile device management (MDM) controls to enforce consistent device configurations. Oversee the full lifecycle of Windows devices, from provisioning to retirement, with additional experience in managing iOS, iPadOS, and macOS devices considered a plus. Package and deploy enterprise applications using PowerShell App Deployment Toolkit (PSADT), ensuring automation, version control, and rollback capabilities are in place. Implement and monitor patch management and vulnerability remediation strategies, ensuring timely updates and alignment with security best practices. Design and support certificate-based authentication workflows using SCEP and NDES for both user and device scenarios. Develop automated solutions to enforce compliance policies and streamline policy deployment using Intune and related tools. Skilled in PowerShell for scripting, automation, application packaging, and system configuration. Conduct performance tuning and capacity planning to ensure the scalability and reliability of Intune services and related infrastructure. Perform proactive monitoring and health checks of Intune deployments to detect and resolve issues before they impact end users. Collaborate with cross-functional engineering and operations teams to improve the overall user experience and drive innovation in endpoint management. Develop and execute test plans to validate new features, updates, and configurations within the Intune environment before production rollout. Provide mentorship and technical guidance to junior engineers, fostering a culture of continuous learning and collaboration. Analyze performance metrics and operational data to identify trends, generate insights, and recommend improvements to optimize endpoint management strategies.

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Team Management

Resourcing

+ Forecast talent requirements as per the current and future business needs
+ Hire adequate and right resources for the team
+ Train direct reportees to make right recruitment and selection decisions

Talent Management

+ Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness
+ Build an internal talent pool of HiPos and ensure their career progression within the organization
+ Promote diversity in leadership positions

Performance Management

+ Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
+ Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

Employee Satisfaction and Engagement

+ Lead and drive engagement initiatives for the team
+ Track team satisfaction scores and identify initiatives to build engagement within the team
+ Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
+ Exercise employee recognition and appreciation

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Deliver

No Performance Parameter Measure


1 Operations of the tower SLA adherence

Knowledge management

CSAT/ Customer Experience

Identification of risk issues and mitigation plans

Knowledge management


2 New projects Timely delivery

Avoid unauthorised changes

No formal escalations

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Mandatory Skills: EMM Intune.


Experience: 8-10 Years.


Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.