Job Description

Job Title: Lead Administrator L2
City: Coimbatore
State/Province: Tamil Nadu
Posting Start Date: 12/16/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
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Role Purpose :UXM Nexthink

Location :Coimbatore

WO Rate :Max 200k

Secondary :CHennai ,Bnagalore

SR Mandatory Skill -

Desktop Imaging (

Comments -

Image Management Onsite lab lead )

Key Responsibilities:

Image creation and maintenance: Build, configure, and maintain standardized, secure "golden images" for Windows desktops and laptops Automation: Use scripting languages like PowerShell to automate image creation, configuration, software installation, and other deployment tasks. Security and compliance: Implement and enforce security baselines, hardening techniques, and compliance configurations, including patching and vulnerability management. Application and driver management: Collaborate with other teams to package applications and drivers, test for conflicts, and integrate them into the base images. Deployment: Manage the deployment of images across the organization. Documentation: Develop and maintain comprehensive documentation for all image-related processes, methodologies, and configurations. Troubleshooting: Provide advanced support and troubleshooting for image-related issues, including root cause analysis for deployment failures. Collaboration: Work with security, network, and infrastructure teams to align image standards and processes.

Required skills and experience:

Operating Systems: Strong experience with Windows client and server operating systems. Imaging Tools: Expertise in using deployment and imaging tools such as Microsoft Deployment Toolkit (MDT), System Center Configuration Manager (SCCM), or Intune Autopilot. Scripting: Advanced proficiency in PowerShell scripting for automation. Endpoint Management: Experience with endpoint management solutions like Intune. Security: Knowledge of Windows hardening, security baselines (e.g., CIS), and vulnerability management. Troubleshooting: Strong analytical and problem-solving skills, including experience with tools like SysInternals.

UxM - Nexthink ( Nexthink / Lakeside Systrack )

Key responsibilities:

Platform administration and maintenance: + Install, configure, and maintain the Nexthink platform, including Appliances, Engines, and Web Consoles.
+ Monitor platform health, performance, and license management.
+ Ensure the platform is up-to-date with the latest software versions and patches.
Data analysis and reporting: + Analyze end-user device data to identify trends, root causes of issues, and opportunities for improvement.
+ Create and maintain dashboards, investigations, and reports to visualize key metrics.
+ Communicate findings and provide actionable insights to other IT teams.

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Do

Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)

+ Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
+ Conduct technology capacity planning by reviewing the current and future requirements
+ Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
+ Strategize & implement disaster recovery plans and create and implement backup and recovery plans

Manage the day-to-day operations of the tower

+ Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
+ Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
+ Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
+ Develop shift roster for the team to ensure no disruption in the tower
+ Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
+ Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
+ Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management

Resourcing

+ Forecast talent requirements as per the current and future business needs
+ Hire adequate and right resources for the team
+ Train direct reportees to make right recruitment and selection decisions

Talent Management

+ Ensure 100% compliance to WiproaAEURA(TM)s standards of adequate onboarding and training for team members to enhance capability & effectiveness
+ Build an internal talent pool of HiPos and ensure their career progression within the organization
+ Promote diversity in leadership positions

Performance Management

+ Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
+ Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

Employee Satisfaction and Engagement

+ Lead and drive engagement initiatives for the team
+ Track team satisfaction scores and identify initiatives to build engagement within the team
+ Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
+ Exercise employee recognition and appreciation

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Deliver

No Performance Parameter Measure


1 Operations of the tower SLA adherence


Knowledge management


CSAT/ Customer Experience


Identification of risk issues and mitigation plans


Knowledge management


2 New projects Timely delivery


Avoid unauthorised changes


No formal escalations

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Mandatory Skills: UxM - NexThink .

Experience: 8-10 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.