Job Description

Job Title: Lead Administrator - L1
Req Id: 99353
City: Chennai
State/Province: Tamil Nadu
Posting Start Date: 10/14/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
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CBR - 280K - 300K

Location: CHENNAI (CDC5), PUNE, BENGALURU (KODATHI) , HYDERABAD (KOPANHALLI)

: Flexera ServiceNow Developer

Position Overview
We are seeking a skilled Flexera ServiceNow Developer to design, develop, and implement solutions that integrate Flexera Software Asset Management (SAM) capabilities with the ServiceNow platform. The ideal candidate will have strong expertise in ServiceNow development, IT Asset Management (ITAM), and hands-on experience with Flexera tools to help optimize license usage, cost savings, and compliance.
Key Responsibilities
o Design, configure, and customize ServiceNow ITAM modules to integrate with Flexera One/FNMS.
o Develop automation workflows, business rules, and scripts in ServiceNow for asset lifecycle management.
o Implement and maintain Flexera data connectors to import license, entitlement, and usage data into ServiceNow.
o Create dashboards, reports, and KPIs to monitor software compliance, cost optimization, and usage trends.
o Collaborate with stakeholders to gather requirements and translate them into technical solutions.
o Troubleshoot and resolve integration issues between Flexera and ServiceNow.
o Ensure alignment with SAM best practices, compliance standards, and organizational governance.
o Support upgrade activities, patching, and ongoing platform enhancements.
o Provide documentation, training, and knowledge transfer to internal teams.

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Required Skills & Qualifications
o Bachelor's degree in Computer Science, Information Systems, or related field.
o 8+ years of ServiceNow development experience (custom apps, workflows, scripting).
o Strong knowledge of Flexera One / FlexNet Manager Suite (FNMS).
Hands-on experience with ServiceNow ITAM/SAM Pro modules.
o Proficiency in JavaScript, Glide API, ServiceNow Studio, and REST/SOAP integrations.
o Experience working with CMDB, discovery tools, and license reconciliation processes.
o Understanding of software licensing models (perpetual, SaaS, subscription).
o Excellent problem-solving, analytical, and communication skills.
Preferred Qualifications
o ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS - SAM/ITAM).
o Flexera Certified Professional.
o Experience with cloud cost management (Azure, AWS, GCP) and SaaS management.
o Familiarity with Agile methodologies and ITIL processes.

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Team Management

Resourcing

+ Forecast talent requirements as per the current and future business needs
+ Hire adequate and right resources for the team
+ Train direct reportees to make right recruitment and selection decisions

Talent Management

+ Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness
+ Build an internal talent pool of HiPos and ensure their career progression within the organization
+ Promote diversity in leadership positions

Performance Management

+ Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
+ Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

Employee Satisfaction and Engagement

+ Lead and drive engagement initiatives for the team
+ Track team satisfaction scores and identify initiatives to build engagement within the team
+ Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
+ Exercise employee recognition and appreciation

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Deliver

No Performance Parameter Measure


1 Operations of the tower SLA adherence


Knowledge management


CSAT/ Customer Experience


Identification of risk issues and mitigation plans


Knowledge management


2 New projects Timely delivery


Avoid unauthorised changes


No formal escalations

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Mandatory Skills: ServiceNow Flow Designer .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.