Job Description

Job Title: Lead Administrator - L1
Req Id: 95005
City: Mumbai
State/Province: Maharashtra
Posting Start Date: 9/9/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
:

-------------------

Role Purpose:Storage L2

Must Have

SAN - HPE XP7/XP8/Hitachi (VSP 5000), Primera/3PAR Brocade SAN Fabric Storage Replication technologies Storage failover/failback in Disaster Recovery operations Basic working knowledge of Windows and Red Hat Operating Systems and storage-related software & configuration parameters

Good To Have:

NAS - Dell PowerScale (formerly ISILON) Basic working knowledge of High-Availability solution - Microsoft Cluster Service and Veritas InfoScale Scripting / automation experience Work with tools such as CyberArk (privileged access management), OMI suite (events/alerts management)


Flexible to work on shifts / weekends / Oncall support as followed.

Shift Timings in IST :

Early Morning Shift - 4:30AM to 1:30PM Morning Shift - 6:30AM to 3:30PM Afternoon Shift - 11:30AM to 8:30PM Evening Shift - 2:30PM to 11:30PM

Afternoon Shift 1 - 12:30PM to 9:30PM *
Evening Shift 1 - 3:30PM to 00:30AM *
Daylight saving ends period - end Oct to end Mar every year

Saturday Shift - 11:30AM to 8:30PM
Shift potentially added to cover Saturday planned activities. Staff will perform the standard work hours per week (Monday - Saturday). Shift arrangement and hours to be finalized.

Oncall Support

: To provide Oncall support services on rotational basis


11:30PM to 4:30AM on weekdays after end of the Evening Shift work (Apr to Oct) 00:30AM to 4:30AM on weekdays after end of the Evening Shift 1 work (Nov to Mar) Both Saturday and Sunday from Saturday 00:00AM to Monday 4:30AM

Weekend Support

: Mandatory to work on every 3rd Saturday of every month

Public Holiday Support

: Paris (Client) Holidays will be followed as public holidays

?

-----

Do

Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)

+ Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
+ Conduct technology capacity planning by reviewing the current and future requirements
+ Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
+ Strategize & implement disaster recovery plans and create and implement backup and recovery plans

Manage the day-to-day operations of the tower

+ Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
+ Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
+ Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
+ Develop shift roster for the team to ensure no disruption in the tower
+ Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
+ Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
+ Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

?

-----

Team Management

Resourcing

+ Forecast talent requirements as per the current and future business needs
+ Hire adequate and right resources for the team
+ Train direct reportees to make right recruitment and selection decisions

Talent Management

+ Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness
+ Build an internal talent pool of HiPos and ensure their career progression within the organization
+ Promote diversity in leadership positions

Performance Management

+ Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
+ Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

Employee Satisfaction and Engagement

+ Lead and drive engagement initiatives for the team
+ Track team satisfaction scores and identify initiatives to build engagement within the team
+ Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
+ Exercise employee recognition and appreciation

?

-----

Deliver

No Performance Parameter Measure


1 Operations of the tower SLA adherence


Knowledge management


CSAT/ Customer Experience


Identification of risk issues and mitigation plans


Knowledge management


2 New projects Timely delivery


Avoid unauthorised changes


No formal escalations

?

-----

Mandatory Skills: EMC VNX Series Storage .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.