Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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Job Title Nexthink Consultant - L2


Proposed Grade B2


Experience Level 3-8 Years - Desktop/Server support, System Administration 2 + years of experience in Nexthin


CBR- 100K


Location- Pune/Noida





Role & Responsibilities


Describe the Challenges, Key


Result Areas, Decisions he can


make, Team Size, Future growth


in our organization.


Give the Project/Account


Description, wherever possible,


else describe the activities


scheduled in the


Project/Account.


Mandatorily specify the


domain/technology areas the


candidate will work on.] Role: KEY RESULT AREAS (Activities scheduled in the project) o Proactively analyse the Nexthink environment for the issues/impediments o Create a Case Study for the client presentation and Implementation later o Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer o Ability to create a category, investigation and perform Remote Actions using Nexthink o Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist o Create SOPs and KB articles o Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies o Create scripts in powershell for Nexthink Act modules (Optional). o Review Nexthink Engineering/Deployment project plan and progress


Required Candidate Profile


(Job Requirements/Descriptions)



[Mandatory to specify what


Domains/technology


areas/skills/projects the


candidate should have worked


on.


What Knowledge of job,


Market/Industry knowledge he


must possess.


Specify the required skill levels


he must possess w.r.t


Communication, Team


Management, Business


Development. Etc.


Describe in detail what his


current role should have been in


his current organization.] Profile: Strong Knowledge of Nexthink Finder, Portal and the mode of Nexthink deployment (Hybrid - On Premise or Cloud -SaaS) Strong knowledge in Win 7 / Win 8 / windows 10 Operating System Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management Basic Knowledge of Intune and SCCM deployment Ability to read logs Good Customer orientation and coordination skills Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc. Basic knowledge of Active Directory and Windows Servers Basic understanding of networking concepts Good Working knowledge in PowerShell scripting Strong communication & presentation skills Certifications: 1. Windows 7 and / or Windows 8 / windows 10 Certified


2. Nexthink IT Support Module Certification - Mandatory 3. Nexthink IT Admin Module Certification - Mandatory


Education: 1. B.Sc, B.Tech or any Graduate with relevant experience

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Do

Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)

+ Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
+ Conduct technology capacity planning by reviewing the current and future requirements
+ Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
+ Strategize & implement disaster recovery plans and create and implement backup and recovery plans

Manage the day-to-day operations of the tower

+ Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
+ Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
+ Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
+ Develop shift roster for the team to ensure no disruption in the tower
+ Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
+ Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
+ Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management

Resourcing

+ Forecast talent requirements as per the current and future business needs
+ Hire adequate and right resources for the team
+ Train direct reportees to make right recruitment and selection decisions

Talent Management

+ Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness
+ Build an internal talent pool of HiPos and ensure their career progression within the organization
+ Promote diversity in leadership positions

Performance Management

+ Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
+ Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

Employee Satisfaction and Engagement

+ Lead and drive engagement initiatives for the team
+ Track team satisfaction scores and identify initiatives to build engagement within the team
+ Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
+ Exercise employee recognition and appreciation

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Deliver

No Performance Parameter Measure


1 Operations of the tower SLA adherence

Knowledge management

CSAT/ Customer Experience

Identification of risk issues and mitigation plans

Knowledge management


2 New projects Timely delivery

Avoid unauthorised changes

No formal escalations

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Mandatory Skills: UxM - NexThink.


Experience: 5-8 Years.


Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.