Job Description

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Job Title: Lead Administrator - L1
Req Id: 99466
City: Kochi
State/Province: Kerala
Posting Start Date: 9/29/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
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Rate :- 200K/M
EXP:-8 + years
Office location : WIPRO LIMITED, UNIT-VI, 602/03, ELCOT SEZ, Sholinganallur, Chennai 600 119, India
Desktop Imaging (L3)
:
Strong experience in Imaging solutions using MDT & SCCM
Experience in building Bare metal, in-place upgrade and feature update OSD task sequence
Creating driver packages and adding them Task sequences as well as Boot WIM
Experience with ADK and replacing boot images and integrating drivers
Good Experience on Task Sequences & scripting (PowerShell)
Experience with Task sequence variables & HTA front end
Stong understanding of Answer files and working experience with XML files
In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues, Windows OS, Modern Device management solution - CMG, CDP,
Expertise in SCCM packaging, network inventory, boundaries, installer and network designing, Windows Installation/Upgrade (Task sequence, feature update)
In deploying, building, troubleshooting, and managing Bit locker encryption tasks on Windows devices using task sequence and scripts
In using Microsoft BitLocker Administration and Monitoring (MBAM), Scripting languages like VB, Power Shell, SQL queries
In supporting Windows endpoint (7, 8 and 10), Windows Server (2012, 2016,2019)
Extensive knowledge on log file tracking and troubleshooting
Experience in Image capture and rebuild for Bare metal devices
Experience in building VHD for VDI environments and using Citrix and Script optimizer
Troubleshoot Driver related sys file or other bluescreen errors while imaging or testing
Experience in UDI wizard
Roles:
Day to day administration of imaging environment provide engineering innovative solutions to imaging needs
Take part in desktop application management and deployment
Ability to interface with customer technical teams and percolate it down to the technical delivery teams.
Providing technical guidance to SCCM team and customer on imaging challenges
Provide Tier 3 support and generate report using Excel
Creating and updating technical documentation SOPs as required
Team-oriented and able to operate with minimal supervision
Proven analytical and problem-solving skills
Up-to-date technical knowledge by attending educational workshops, reviewing publications
?
Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)

• Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
• Conduct technology capacity planning by reviewing the current and future requirements
• Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
• Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower

• Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
• Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
• Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
• Develop shift roster for the team to ensure no disruption in the tower
• Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
• Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
• Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

?
Team Management

• Resourcing

• Forecast talent requirements as per the current and future business needs
• Hire adequate and right resources for the team
• Train direct reportees to make right recruitment and selection decisions
• Talent Management

• Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness
• Build an internal talent pool of HiPos and ensure their career progression within the organization
• Promote diversity in leadership positions
• Performance Management

• Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
• Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement

• Lead and drive engagement initiatives for the team
• Track team satisfaction scores and identify initiatives to build engagement within the team
• Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
• Exercise employee recognition and appreciation

?
Deliver No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes
No formal escalations
?
Mandatory Skills: Desktop Imaging .
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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