Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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B3 7+ yrs

Rate 200K

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+

Job Title: ServiceNow Developer -ITOM & CSDM

Job Type:

Contract

Experience:

7+ years in ServiceNow development

Job Summary:

We are looking for a skilled

ServiceNow Developer

with strong experience in

Foundation Data

and the

Common Service Data Model (CSDM)

. You will be responsible for developing, configuring, and maintaining data models and platform components that ensure alignment with ServiceNow architecture and enterprise standards. This role demands a deep understanding of CMDB, data integrations, and ServiceNow's platform capabilities.

Key Responsibilities:

- Develop and maintain

Foundation Data structures

(e.g., Company, Location, Cost Center, Users, Groups).
- Implement and configure

CSDM-compliant

CMDB class models, relationships, and lifecycle states.
- Create and manage

data flows, integrations

, and scripts to ensure high-quality, governed data.
- Collaborate with architects and stakeholders to align development with business goals and data governance standards.
- Perform hands-on configuration and development across tables, forms, business rules, UI policies, ACLs, and flow designers.
- Assist with platform upgrades, patching, and feature enablement aligned with the CSDM roadmap.
- Develop automated jobs for data quality checks and CMDB health monitoring.
- Document technical design, configurations, and workflows for knowledge transfer and audit purposes.
- Troubleshoot issues related to CMDB and Foundation Data using ServiceNow diagnostic tools and logs.

Required Skills & Qualifications:

- Bachelor's degree in Computer Science, Information Systems, or related field.
-

7+ years of experience

with ServiceNow development, including core platform components.
- Strong hands-on experience with

CMDB

,

CSDM

, and

Foundation Data

management.
- Proficiency in

JavaScript

,

REST/SOAP integrations

,

Flow Designer

,

Business Rules

, and

Script Includes

.
- Solid understanding of

ITIL

,

ITSM

, and data lifecycle management in ServiceNow.
- Familiarity with ServiceNow Discovery and IntegrationHub.
- Excellent problem-solving and debugging skills.

Preferred Certifications:

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist - CMDB or ITSM
- ServiceNow CSDM training or CMDB Health certifications

ITIL v3/v4 Foundation

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Team Management

Resourcing

+ Forecast talent requirements as per the current and future business needs
+ Hire adequate and right resources for the team
+ Train direct reportees to make right recruitment and selection decisions

Talent Management

+ Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness
+ Build an internal talent pool of HiPos and ensure their career progression within the organization
+ Promote diversity in leadership positions

Performance Management

+ Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
+ Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

Employee Satisfaction and Engagement

+ Lead and drive engagement initiatives for the team
+ Track team satisfaction scores and identify initiatives to build engagement within the team
+ Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
+ Exercise employee recognition and appreciation

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Deliver

No Performance Parameter Measure


1 Operations of the tower SLA adherence

Knowledge management

CSAT/ Customer Experience

Identification of risk issues and mitigation plans

Knowledge management


2 New projects Timely delivery

Avoid unauthorised changes

No formal escalations

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Mandatory Skills: Servicenow-Development.


Experience: 5-8 Years.


Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.