Job Description

Overview: Position Information \ Job Title \ IT - Infrastructure Projects Technical Consultant ? End User Productivity \

• Company Description

\ Shell began operations in India more than 80 years ago. At Shell India, we invest in our people through our industry-leading development programmes, which see our employees, thrive and gain access to experts on a local and global level. To date, we have invested more than US$ 1 billion already in India?s energy sector alone, in socially and environmentally responsible ways. Shell is the only global major to have a fuel retail license in India. Shell aims to establish a new IT hub in Bangalore, and scale it up over a five-year period. Purpose of the IT Function is to enable the Business by focusing on business outcomes, delivering fit for business technology solutions which enable business agility and profitable growth. \

\ The ideal candidate will be an IT professional responsible for delivering projects in the Shell end user productivity technology areas as a technical expert. The Infrastructure Projects Technical Consultant (IPTC) ensures these solutions conform with the Enterprise IT architecture, are designed for successful delivery and focuses on design and execution in addition to consulting. The IPTC helps to define the Project Charters and may be requested to manage infrastructure projects and/or provide high-level expertise with hands-on activities surrounding development/deployment activities. Candidate should be expected to be a technical informer for the Infrastructure Portfolio and Products Development (IPPD) team.
\ Responsible for understanding business requirements and delivering specific infrastructure systems, applications and designs for large complex IT solutions that comply with Shell?s underlying technical operating environments. \ Requires a strong understanding of enterprise mobile device management tools like Microsoft endpoint manager, Vmware workspace one and client technologies such as Android, Apple and Windows. A good exposure in infrastructure that supports modern workspace such as AD , AAD, PingID and printing as well as experience implementing end user productivity type software such as O365, Skype, Teams. Desire someone who has experience in a technical consultant role who is able to clearly communicate technology concepts and information across different stakeholder groups. Additionally the individual should be comfortable within Agile and waterfall project methodologies and IT frameworks. \
Requires a multifaceted individual who understands technology architecture across a broad spectrum of areas like networks, storage, server and desktop and who has worked across and or operationally supported a broad range of technologies that enable mobile, cloud and classic desktop systems.

• Accountabilities:

\ Enabling the design and planning effort on IT projects and ensuring technical and quality assurance standards on design, configuration management, monitoring and control are met.

Delivering IT infrastructure consultancy according to jointly agreed business objectives and criteria on cost and timing, and meeting high quality standards of content and presentation.

Maintaining a broad knowledge and integrated view of current practice and developments within own area(s) of systems expertise and related areas of networks and applications \ Co-ordinating or leading the design activity (low or high level) working effectively with Solution Architects, Suppliers, Customers and SMEs. \
Developing and communicating appropriate quality criteria for technical products and IT projects and ensuring the adequacy and effective use of quality control procedures. \ Enables successful and secure delivery of end user productivity solutions into the estate. \ Conducting technical reviews/audits and risk assessments, recommending appropriate action to management and seeking guidance from more experienced or specialised practitioners as required. \

• Dimensions:

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\ Projects and consultancy engagements will vary in budget, duration and geography \

• 
  Special Challenges:

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\ Working in a global organization and with major outsourced suppliers of infrastructure project delivery (ATT, TCS and T-Systems). \ Working virtually with their team and major stakeholders. \ Incumbent will require expertise applicable to advising, scoping, designing and defining projects which are either complex and broad in scope or requiring specific experience and expertise in a particular technical area. \

• Experience & Qualifications:

\ Mandatory: \ Minimum 10 years? experience in the IT industry out of which 8 years in Technical Consulting \ Bachelor?s degree in any engineering discipline. \ Hands-on technical experience with leading infrastructure solutions from suppliers such as, but not limited to, Microsoft (Windows 10/O365), Apple iOS, Android clients and associated mobile enabling technologies from VMware, CA, Citrix and cloud platforms (e.g. Azure & AWS) \ Solid experience within end user computing environments, such as \ \xef\xbf\xbd Solutioning/implementation of Digital/Modern workspace \ \xef\xbf\xbd Design and implement Mobile device management tools such VMware workspace one, endpoint manager. \ \xef\xbf\xbd Good knowledge in client operating systems such as Windows 10, Android & Apple OS?s \ \xef\xbf\xbd Knowledge in application packaging and deployment for various mobile device platforms \ \xef\xbf\xbd Experience in design and implementation of Windows Auto pilot and Windows hello for business. \ \xef\xbf\xbd Knowledge in Azure AD, SCCM, Federations services (Ping or ADFS) \
\ Demonstrated capacity to use standard modelling approaches, tools and model repositories. \ Demonstrated experience in applying multiple technology solutions to business problems; and astuteness in identifying and implementing continuous process improvements. \ Partner with business and IT representatives including architecture, application and infrastructure teams. \ Contribute to the continuous improvement of the Platforms and Infrastructure team \ Deliver a high level of technical excellence in implementation of initiatives \ Assist with the design of Platform and Infrastructure systems \ You have excellent stakeholder engagement/management skills and the ability to collaborate effectively in a global/remote team environment, sensitive to client?s needs. \ 1 relevant accreditation to a base level (TOGAF, PMP, ITIL, MCT, MCSE, MCTA,VCP) \
\ Preferred: \ Experience with ITIL processes, managed services, help desk systems and related activities including ability to troubleshoot alerts. \
\ An individual with a keen attitude whom maintains constant upskilling through online opportunities and supplier event attendance. \
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• Disclaimer

\ Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. \
\ Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. \
\ The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. \
\ Shell is an Equal Opportunity Employer.