Job Description

Title: Lead - Client SuccessLocation: BangalorePosition Summary:Reporting to the Manager, Client Success, this role is responsible for driving customer success and co-owning revenue growth with our sales team. The Client Success Team is expected to have the deepest knowledge of our customers, their needs, and opportunities to grow the business by identifying intersections between their challenges and our solutions. You are the voice of the customer providing a clear customer-first perspective when collaborating with internal teams including product, revenue strategy, sales strategy, product marketing, ad operations, creative, insights, agency development, demand partner, and business development teams to be the voice of the customer providing a clear customer-first perspective.The Impact You\'ll Make:

• Directly responsible for managing and growing strong client This includes quarterly account retention and growth plans, revenue, and margin management, up-selling and cross-selling.
• Drive end to end solution management for campaigns (pre-sales media planning, client onboarding, campaign delivery, optimizations, and post-campaign deliverables), to drive business results.
• Be responsible for advertiser/agency RFPs to ensure clear, consistent, and comprehensive communication of our solutions and capabilities are put forth.
• Lead campaign analysis and review; provide consultative guidance to clients during weekly, bi-weekly discussions and quarterly business reviews.
• Co-own account long-term strategy with sales team to reach revenue targets by offering proactive and data-driven decisions.
• Collaborate closely with cross-functional teams (product, revenue strategy, TAM, product marketing, ad operations, creative, insights, agency development, demand partner teams) to ensure successful campaign execution and troubleshoot client issues.
• Work with the technical account management team and Ops team to troubleshoot campaign issues and liase with third party partners like DSPs, DMPs, Measurement vendors etc.
• Collect marketplace feedback and insights to guide our strategy and offerings.

• Bachelor\'s degree or equivalent practical experience
• 4-6 years overall experience, with at least 3 years in digital and/or programmatic advertising.
• Proven track record of revenue management and growth.
• Strong experience in account management/client services roles managing relationships and strategy. Experience working with TTD, DV360, Amazon is a plus.
• Experience of working with cross-functional teams and building relationships across internal teams
• Demonstrated strategic and analytical sales and account management
• Proficiency in standard business software, including Salesforce, JIRA, Microsoft PowerPoint, and analytical tools like Microsoft Excel and Power BI required.
• Ability to analyse data and identify insights to assess campaign performance and provide recommendations.
• Ability to handle multiple clients & campaigns daily; strong time management and organizational skills.
• Must be willing to work with global teams across time zones and plan work

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