Job Description

Pune, India Compliance and Customer Operations 16132 What You'll Do

The Learning Program Lead drives enterprise-wide learning strategies that support Avalara's top priorities, including Customer Experience, Employee Experience, Automation, and Global Scalability. Reporting to the Director of CCO Learning & Development, this role partners with senior leaders to shape talent outcomes, lead high-impact programs, and deliver measurable results. It's a high-visibility position designed for someone who connects learning strategy with business transformation.





What Your Responsibilities Will Be

You will lead global learning programs aligned to Avalara's strategic pillars, ensuring they deliver measurable outcomes. You should consult with senior stakeholders to assess learning needs and recommend scalable, fit-for-purpose solutions. You would guide the delivery of learning experiences by coordinating vendors or internal partners, with minimal hands-on instructional design. Report on learning program effectiveness using clear metrics.
Drive continuous improvement bying feedback and performance data. Influence across teams to align learning efforts with business priorities and ensure successful adoption.



What You'll Need to be Successful

8-14 years of experience in Learning & Development, with a strong track record of leading enterprise-wide learning programs. Proven ability to assess learning needs and influence senior stakeholders in a consultative capacity. Experience delivering strategic learning solutions in large-scale transformation or leadership development initiatives. Working knowledge of instructional design frameworks and learning technologies, with the ability to guide internal or external partners. Strong communication and collaboration skills in a global, cross-functional environment. Ability to work independently in a fast-paced, high-growth organization with shifting priorities.



How We'll Take Care of You

Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.




What You Need To Know About Avalara

We're defining the relationship between tax and tech.

We've already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world.

We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too.

We're An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company -- we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.