Job Description

Job Requirements

The Role The Training Lead - Taneira will spearhead the Learning & Development (L&D) function across the brand's retail, franchise, e-commerce, and corporate teams, driving people capability as a lever for growth, customer delight, and business differentiation.





The role holder will be responsible for:


Designing and implementing brand-aligned training strategies that enhance product knowledge, styling-led selling, and storytelling capability. Translating business goals into structured capability frameworks for all roles, from stylists and store managers to regional and head-office teams. Building a culture of learning and craftsmanship appreciation, enabling teams to elevate the customer experience through empathy, aesthetics, and expertise. Leading a team of retail trainers (on-roll and off-roll), defining their capacity and capability roadmaps, and coaching them for consistent delivery excellence. Leveraging digital learning, AI, and LXPs (Learning Experience Platforms) to deliver microlearning, gamified assessments, and performance-linked learning. Partnering with the Sales, Merchandising, VM, and Marketing teams to align learning interventions with campaigns, collections, and brand storytelling. Measuring the impact of learning through business KPIs (Conversion %, AUPT, Repeat Purchase, NPS, Attrition) and refining programs based on insights. Collaborating with HR and Business Leaders to build leadership pipelines and succession readiness within the retail ecosystem. Curating and delivering specialized learning journeys (e.g., Wedding Expert, Festive Storytelling, Store Manager Development, and CX Excellence). Managing vendor partnerships and training budgets while ensuring quality, innovation, and scalability in training solutions. Sensitivity: Internal Key Responsibility Areas Partner with Business Heads, Business Teams, and Store Managers to identify business priorities and corresponding learning needs. Design and deliver high-impact content across product, process, styling, and behavioral domains. Build a digital-first learning culture through mobile, bite-sized, and gamified learning interventions on LMS/LXP platforms. Institutionalize "Learning Champions" across stores to sustain on-the-job learning and foster peer-led knowledge sharing. Establish structured onboarding frameworks for new hires to accelerate readiness and reduce early attrition. Conduct training effectiveness studies and publish quarterly L&D impact dashboards for stakeholders.
o Coach and develop the training team, fostering facilitation excellence and data-driven program management. o Strengthen cross-functional collaboration with Merchandising, VM, Design, and Marketing teams to integrate training with brand campaigns.


Drive leadership and people-skills programs to enhance managerial effectiveness and culture alignment. Partner with HR to embed CREST behaviors (Coach, Recognize, Empathize, Set goals, Transparency) and Titan Values in the learning ecosystem. Role Dimensions Start as a people manager, leading a team of 4 trainers and Learning Champions across regions. Responsible for an annual training calendar covering 100+ stores (company-owned and franchisee). Expected to travel extensively to stores, regional offices, and Taneira studios to observe, coach, and support business growth.


Key Competencies Drive for Results -


Demonstrates focus on outcomes; uses data to track learning impact on sales and service KPIs. Design Thinking & Innovation Sensitivity: Internal Crafts aspirational, insight-led learning journeys blending artistry, retail science, and technology. Leverages new-age tools (AI quizzes, digital storytelling, simulations) to make learning immersive. Business Savvy Understands Taneira's unique position in India's ethnic wear ecosystem, integrating craft heritage with retail performance. Balances creativity with commercial outcomes. Interpersonal & Stakeholder Management Builds trust and collaboration across diverse teams--Sales, HR, VM, Merchandising, and Franchisees. Influences without authority and ensures alignment on key L&D priorities. Team Leadership Develops and mentors trainers; creates a culture of excellence and accountability within the L&D team. Functional Expertise Adult Learning Principles Instructional Design & Facilitation Omni-channel Training Delivery Learning Analytics & Evaluation Content Design for Styling & Selling Digital Learning Platforms (Rapl, Edcast, SF)

Work Experience

Education and Experience


Graduate / Postgraduate in Business, HR, Psychology, or related fields. 8-15 years of experience in Learning & Development, preferably in Premium Retail, Fashion, or Lifestyle sectors. Proven track record in designing and scaling retail learning programs, preferably for fashion, beauty, or luxury categories. * Exposure to digital learning tools, analytics, and AI-based training solutions will be an added advantage.