Job Description

Category:

Infrastructure/Cloud

Main location:

India, Karnataka, Bangalore

Position ID:

J0725-0222

Employment Type:

Full Time

Position Description:

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Minimum 7 years of experience in remote infrastructure management 6+ years working experience supporting both Desktop and Server virtualization Proficient and working experience in Citrix XenApp & Xendesktop, Xen Server implementation and configuration Should possess knowledge in troubleshooting and resolving issues in Enterprise Citrix environment including Web interface, Application enumeration and performance issues, printing and provisioning. Responsible for resolving all technical incidents escalated by the L-2 team Analyze Change Request; review change requests with the client & stake holders; validate the information and execute - High complexity; Critical & Emergency Changes Participate in Problem Management review meetings and provide root cause analysis Ability to handle and drive Incident Review bridges by identifying potential Problems; recommend solutions to be implemented Responsible for SLA compliance & Availability of Services Should possess work experience on migration/upgradation projects Ability to publish applications in presentation server and test the application for connectivity Communicate effectively (verbal and written) and clearly within the team and with all the stakeholders Good knowledge on ITIL process Technical Certification a must on Citrix Possess ITIL certification On call schedule and week end change schedule participation Flexible to work on 24/7 rotational shifts



The VDI Engineer will be responsible for providing advanced technical support, troubleshooting, and operational management of our Virtual Desktop Infrastructure (VDI) environment. This role requires a strong understanding of VDI technologies (e.g., Citrix, VMware Horizon, Azure Virtual Desktop), underlying virtualization platforms, and related infrastructure components. The L2 VDI Engineer will ensure the stability, performance, and availability of virtual desktops and published applications for end-users, resolving complex incidents, and contributing to continuous service improvement.

Key Responsibilities:

Incident Resolution & Advanced Troubleshooting

Analyze logs, performance metrics, and system data to identify root causes of recurring VDI problems.

VDI System Administration & Maintenance:

Services/MCS, Workspace Environment Management).

Manage and maintain master images (golden images)


Oversee user profile management solutions


Implement and manage VDI policies via Group Policy Objects (GPOs) and VDI-specific management consoles.

Monitor VDI infrastructure health, resource utilization, and user experience metrics.

Skills:

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Analytical Thinking Citrix Problem Management

What you can expect from us:

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