Job Description

Financial

• Ensure that the billing of guests\xe2\x80\x99 laundry and dry cleaning is done accurately.

Operational

• Provide helpful, friendly, prompt, accurate and personalized laundry / valet service to the guests.
• Ensure that the laundry lists and records are appropriately filled to maintain proper control over the items received and returned.
• Confirm with the guests the preferred time of delivery and provide any special service required at the time of collection.
• Sort out clothes according to type, texture and degree of soil, mark them in accordance with the prescribed code and pack them appropriately after washing or dry cleaning.
• Tally the items with those listed on the laundry / dry cleaning list and report discrepancies to the Supervisor.
• Inspect garments for tears, faded color, missing buttons and other damages and inform the guest (through the Supervisor or Laundry Manager) before the item(s) are processed.

• Check all buttons and the quality of the finished garments.
• Pack / hang all garments as per the guests\xe2\x80\x99 instructions. Ensure every request made by the guest regarding his / her laundry is met.
• Deliver all guests\xe2\x80\x99 garments after packing to the guests\xe2\x80\x99 room.
• Assist in the implementation of other tasks within the Laundry, whenever required.
• Execute tasks in the prescribed manner in accordance with the service standards of the Laundry Department.

• Maintains equipment in proper state of cleanliness and repair as per standard.
• Reports damages and malfunctions to supervisor.
• To carry out any other reasonable duties and responsibilities as assigned.

Business plan /Analysis

• Help the department to meet its targets in revenue and cost budget.

• Ensure that the plan for the optimum conservation of energy is adhered by all employees of the Department.
• Ensure and maintain adequate control over the use of chemicals, laundry supplies, water, steam and electricity to keep operational expenses in control.
• To help in carrying out monthly, quarterly and yearly inventory.

Team Management

• Guide and assist team members in the execution of their tasks as and when required.
• Ensures that the appropriate information is given and received by his/her team, to and from the other departments.
• Applies and ensures application of labour legislation.

General Duty

• Meet long stay and repeat guests regularly to ensure that their preferences are met.
• Ensures the procedures of hygiene and safety standards.

Accor