Job Description

Company Description
Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Operational-

• Assist Laundry team in daily operations
• Plan the training activities in liaison with the assistant executive housekeeper within the department.
• Ensures all training records are up to date.
• Conducts daily briefing of the staff members.
• Daily inspects all areas for cleanliness safety adherence to standards and procedures.
• Ensures environmental policies are implemented.
• Ensures all guest complaints and requests are promptly and efficiently dealt.

• To provide defect free room with efficient and timely service as per LQA standards.
• Ensures that all the equipment is maintained properly.
• Maintaining accurate updated records of all repairs.
• Controls quality and productivity of the contractor's work.
• Follow up on all outstanding issues from the previous shift.
• Evaluates work load and work habits of all employees.

Business plan /Analysis

• Analyzing all guest complaints and feedbacks.
• Should be aware of company's business plan.
• Should be aware of hotels financials.

Team Management

• Ensures maximum efficiency of the staff working under him/her.
• Coordinates the movements of contractors within the hotel.
• Establish staff requirements for a shift, based on the need.
• Grooming checks.
• Organize team motivational activities
• To meet team on one on one basis regularly.

General Duty

• To maintain good working relations with front office and uniformed services.
• Should have a quick response in handling of emergency situations.
• To have a complete knowledge of facilities available in-house.
• Must be thorough on fire and safety procedures.
• To have high level of administrative accuracy.
• Adheres to hygiene standards.
• Ensures that personal grooming is adhered as per standards.

Qualifications

• Bachelor's Degree in hotel management or equivalent
• Minimum 1 year experience in a similar responsibility
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Additional Information

• WHAT IS IN IT FOR YOU:
• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities