Job Description

Operational

Supervise entire operations of the Department, delivering prompt service and high quality laundering to the guests and the hotel. Check the finished product of guest garments. Ensure prompt and timely delivery of garments and house linen. In consultation with the Laundry Manager rotate employees amongst different tasks whenever appropriate. Ensure the maintenance of an adequate quantity of supplies for the effective running of the laundry and dry cleaning machines. Keep updated and assist the Engineering Department in the Planned Preventive Maintenance as well as break down maintenance to ensure the lowest down time of equipment. Ensure and maintain adequate control over the use of chemicals, laundry supplies, water, steam and electricity to keep operational expenses in control. Ensure that the employees of the Department are groomed and the machines and work premises are clean in accordance with the defined standards. Handle guests' complaints promptly and effectively, whenever required.

Business plan /Analysis

Work on the preparation of the revenue and operational budgets

for the Department.

Ensure that the plan for the optimum conservation of energy is adhered by all employees of the Department. Ensure and maintain adequate control over the use of chemicals, laundry supplies, water, steam and electricity to keep operational expenses in control. Assist the Laundry Manager to conduct periodic and annual inventory of equipment & recommend replacement of equipment as required. Identify optimal, cost effective use of the resources and educate the team on the same. Assist the Laundry Manager to review the monthly income and expenditure report of the laundry and develop an action/work plan.

Team Management

Guide and assist team members in the execution of their tasks as and when required. Rotate employees amongst different tasks within the Department, whenever appropriate. Continually train all employees of the Department and make sure to complete the man hour training and make aware of all the procedures and safety provisions. Ensure that all personnel are kept well informed of department's objectives and policies. Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. Develop and maintain effective relationships with all service providers. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

General Duty

Meet long stay and repeat guests regularly to ensure that their preferences are met. Assign and review the work of the laundry team engaged in receiving, washing, ironing, packaging and delivering. Ensure that all the Standard Operating Procedures set for the Laundry department are followed.

Qualifications

Should have completed Graduation. Should be having Minimum 3 years of experience. Should have complete knowledge of Laundry chemicals and machines. Should be skilled in the operation of washing, dry cleaning and pressing. * Should have complete awareness of policy and procedure of the company.